Aged & Disability Support (Community Services & Development)Full timeSalary: Commensurate with experience plus superAlpha Support at Home is a 100% South Australian owned & operated company, managed by a professional team with over 50 years of nursing experience.
We are focused on providing the best level of support to our clients and nursing and support staff.The Opportunity:We are looking for an exceptional Case Manager, passionate about Aged Care, to join our Adelaide office in the key role of Care Coordinator in our Community team.
The role will include responsibility for the delivery of home care packages in the community aged care sector.
This position will also be an integral point of contact for clients and staff and provide support to the broader community team as required.This role is rewarding and often challenging, and no two days are the same.
A quick thinker who can make decisions and excel under pressure will thrive in the role and become an integral part of our supportive team.Key Responsibilities:Coordinate and take responsibility for client services;Undertake and manage key account tasks;Work within our client services team working with Aged & Community Care;Build and maintain relationships with clients, care workers, nurses, and referral sources;Provide in-field support to agency staff, including performance management and review;Ensure compliance with relevant standards and regulatory requirements;Maintain strict privacy and confidentiality standards;Work effectively and with empathy with people from all ages and from varying cultural backgrounds;Manage clinical incidents and complaints;Skills & Experience:Previous case management experience, including Home Care Packages;Experience in business development and marketing;Experience working with vulnerable persons including elderly people and people with a disability;Outstanding organisational skills and the ability to multi-task and prioritise workloads;Excellent written and verbal communication skills and the ability to engage with a diverse range of stakeholders;Ability to work autonomously and as part of a team;High level of computer literacy and attention to detail and accuracy in data entry;Experience receiving and successfully managing incidents and complaints;Qualification in nursing or an allied health profession is advantageous.A salary range will be negotiated based on skills and experience.Please submit your resume and cover letter (Word or PDF format) via Seek.
For any questions or enquiries, please contact Roger Cengarle, Operations Manager Community on .YNA is committed to an inclusive workforce and encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.#J-18808-Ljbffr