Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.
As a Call Centre Consultant at Rabobank in our Perth Office, you'll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. We keep our customers at the heart of everything we do, and we're looking for people who share this passion for great customer experiences.
If you're currently working in a call centre environment, you'll love our shift rotation pattern (no weekends!), our manageable call volumes and our collaborative and friendly culture.
It's not essential to have worked in a call centre before, or to have banking / finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.
In addition to taking calls, part of the role will also involve responding to emails and other communications.
To thrive in this role, you'll demonstrate:
Excellent communication skills, both verbally and in writing.A professional, positive attitude and a strong customer focus.Be solutions focussed and have excellent problem-solving skills.Have high attention to detail and work with accuracy.Be a team player who works well as part of a great team.Our Values, Vision, and Mission Rabobank Australia fully embracesinclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and valued for who you are.
What we're proud to offer you: Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office and home.
Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.
Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.
Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.
Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.
Rabobank Australia has recently recognised in LinkedIn's Top Companies 2023: The 25 best workplaces to grow your career in Australia. We are in extremely proud of this achievement, as it reflects the investment in our people, their growth and development. Rabobank is committed to a culture where diversity and inclusion is valued, respected and encouraged. We welcome applicants from diverse cultures, faith and sexual orientation. If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know at ****** Rabobank is not accepting submissions from recruitment agencies for this role. Applicants must hold valid work rights for this role ApplyingIn 5 stepsWe'd like to get to know you.
Step 1ApplyingThanks for applying! We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.
Step 2First interviewUsually you'll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.
Step 3Second interviewWe want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.
Step 4OfferIf you are a good match for us and we're a good match for you, then you'll receive a good offer by email. Some positions require you to undergo further assessment first.
Step 5ScreeningWe assess whether you are trustworthy enough to work for Rabobank in a screening process.
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