Call Center Assistant

Job Description:CVS Health is seeking a part-time Call Center Assistant to join our team in Canberra, Australian Capital Territory, AU. As an Associate level position, the Call Center Assistant will play a key role in providing exceptional customer service and support to our clients. This position requires a minimum of 4 years of experience in a similar role and the ability to work in a fast-paced environment.

Responsibilities:- Answer incoming calls and assist customers with their inquiries or concerns- Provide information about products and services, as well as handle customer complaints- Process orders, returns, and exchanges efficiently and accurately- Maintain a high level of professionalism and customer service at all times- Follow up with customers to ensure their satisfaction and address any additional needs- Collaborate with team members to achieve department goals and targets- Stay up-to-date on company policies, procedures, and product knowledge- Handle administrative tasks as needed

Requirements:- Hardworking and dedicated individual with excellent communication skills- Strong persuasion and problem-solving skills- Ability to multitask and work well under pressure- Proficient in Microsoft Office and other computer applications- Experience in a call center or customer service role is required- High school diploma or equivalent education- Ability to work flexible hours as needed

Benefits:- Medical coverage- Visa sponsorship- Paid sick leave

Working Environment:At CVS Health, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service and support to all clients. The Call Center Assistant will have the opportunity to work in a dynamic and collaborative environment.

Deadline to Apply: ********

Equal Opportunity Statement:CVS Health is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status under applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.