Cafe Assistant

Main purpose of the role:
Ensure the caf operates efficiently and effectively and provide our customers with the very best customer service at all times.
The ideal candidate will have/be:
• Previous experience in the hospitality sector (caf, restaurant, hotel) an advantage;
• Barista experience is desirable but not essential;
• Excellent communication skills;
• Previous customer service experience is an advantage;
• Passion for food, coffee and ability to inspire customers;
Main duties:
• Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative;
• Always ensure that customer satisfaction is the number one priority by greeting each customer as if it's their first visit to the caf and consistently deliver an exceptional service;
• Adhere to all standards required including the policies, procedures, instructions and guidelines set out for the caf;
• Assist customers to improve their knowledge of our food and beverages;
• Deal with all customer queries efficiently, professionally and in line with store/caf policy;
• Merchandise and present the caf to the highest standard at all times and in accordance with relevant guidelines;
• Ensure that all areas of the caf/your area are kept clean and tidy to the required food safety standards.
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