Crop Smart is a distributor of high-quality agricultural chemicals and adjuvants. We have our own formulation plant and a network of more than fifteen stores across Victoria and South Australia. We stock a wide range of high-quality farm-related products, including crop protection, fertiliser and seed. Our company mission is to "Make a difference in farming communities".
About the role
We are seeking a Customer Service Representative to join our Operations team based at Gillman/Adelaide Airport . In this critical role, you'll be assisting our customers with queries and you'll also be the key interface between our Retail and Procurement teams , ensuring operational excellence, seamless communication, and exceptional customer service to internal and external stakeholders.
What you'll be doing
Handling inbound inquiries and requests via phone and email. Providing timely, accurate and friendly assistance to customers. Resolving customer issues and complaints in a professional and empathetic manner. Maintaining detailed records of customer interactions and following up as required. Identifying opportunities to enhance the customer experience and sharing feedback with the wider team. Adhering to company policies, procedures and quality standards. Contributing to the continuous improvement of customer service processes and systems. This role is perfect for someone who enjoys working in a fast-paced environment and thrives on building strong relationships and delivering results.
What you'll need to succeed
Proven experience in customer service, sales support, or procurement coordination . Excellent communication and interpersonal skills , with a customer-focused mindset. High attention to detail and excellent organisational skills . Strong problem-solving and conflict resolution abilities. A passion for providing outstanding customer experiences. The ability to work effectively in a fast-paced, target-driven environment. A positive, resilient and adaptable mindset. Proficiency in ERP systems (we use Netsuite) and Microsoft Office Suite . A proactive, professional, and collaborative attitude. A passion for agriculture and farming communities (preferred but not essential). What we offer
At Crop Smart, we are committed to supporting the career growth and wellbeing of our employees. As a member of our team, you can expect:
Competitive remuneration tailored to your experience. A collaborative and supportive team environment where your contributions are valued. Flexible and hybrid working arrangements. Career progression opportunities and room to grow as we expand. Opportunities to make a real difference in Australian farming communities . Annual staff events and a fun, positive workplace culture. If you're excited by the prospect of joining our dynamic team, we encourage you to apply now .
To apply:
If this sounds like the perfect role for you, please send your resume and cover letter ASAP! The role will only close when we've found our perfect fit but ideally, we want someone to start in January 2025!
Ready to apply?
If you're passionate about delivering exceptional service and want to work for a company that supports the growth of farming communities, we'd love to hear from you!
To apply, click the "Apply" button and send your resume and cover letter today. Applications will be reviewed as they are received, and the role will close once we find the right candidate.
Applications will be kept in the strictest of confidence.
Please Note:
Only shortlisted candidates will be contacted and you must be eligible to work in Australia .
External Agencies please note: We request you do not reach out or send unsolicited resumes to HR or any Hiring Managers within the business. Crop Smart will not be responsible for any fees related to unsolicited resumes.
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