Training & Development (Human Resources & Recruitment)
Full time
Join BYD Automotive: Lead the Future in Customer Experience and Operational Excellence!
Are you ready to accelerate your career with the world's fastest-growing new energy brand?
At BYD Automotive, we're not only revolutionizing the automotive industry—we're setting new standards in customer experience.
If you're passionate about excellence in customer service and have a knack for operational training, we want you on our team as a Customer Experience and Operational Excellence Trainer !
Why BYD Automotive?
Innovative Leadership: Be part of a team that's at the forefront of new energy advancements.
Dynamic Growth: Contribute to a transformative journey in the Australian automotive landscape.
Career Development: Enjoy diverse opportunities to learn, grow, and shape your career with an industry leader.
About You:
We're looking for a dedicated trainer who is committed to enhancing customer experience and operational efficiency across our team.
This role is perfect for a self-motivated professional with a background in sales, customer interaction, and operational training who thrives on achieving results and delivering outstanding training programs.
What You'll Bring:
Customer-Centric Focus: You know how to train teams to deliver exceptional first impressions and memorable customer experiences.
Sales Experience: You have a strong understanding of sales and will be able to share your experience through training.
Communication Skills: You're a natural communicator with the ability to engage, educate, and inspire.
Passion for Excellence: You have a strong commitment to high standards and enjoy driving quality in both service and operations.
Problem-Solving Abilities: You can quickly address challenges and provide actionable solutions.
Leadership in Training: You have experience in delivering training sessions that resonate, motivate, and improve team performance.
Operational Expertise: You bring a solid understanding of best practices in customer interaction (CI), sales, and operational excellence.
Key Responsibilities:
Conduct engaging training sessions focused on customer experience, CI (customer interaction) best practices, NPS (Net Promoter Score) strategies, and operational excellence.
Collaborate with department leaders to develop and implement best-in-class training programs.
Analyze and improve training materials, ensuring relevance and effectiveness in a fast-paced environment.
Act as an ambassador for our commitment to customer service, fostering a culture of excellence across the organization.
Ready to Drive Customer Excellence Forward?
If you're excited to make a significant impact and help shape BYD Automotive's customer experience journey, we want to hear from you!
Click "Apply Now" to take the first step toward a rewarding career in a role that is instrumental to our growth and success.
Apply Now and be a part of the revolution in customer experience and operational excellence!
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have experience in a sales role?
What's your expected annual base salary?
#J-18808-Ljbffr