HOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description 1. FOOD & BEVERAGE DUTIES Perform all the service sequence and tasks according to guest's needs and comply with departmental standards, Forbes & LQACheck the table setting, cleanliness and side station preparation as per workstation assigned prior to start of operation hour on each meal periodGreet and farewell guests in a friendly, courteous mannerAccuracy in order taking, timeliness in pickup and delivery of menu itemsOffer drinks, pre, during and after meal serviceCleanliness and work safety in food preparation and service areasPerform opening shift and closing shift duties as assignedEfficiency of work in pantry, Keeping Mis en place always readyKeep count of Stock items, advise manager when Par stock is at need to ordering limitMaintain store do FIFO and pick up of stocks2. FRONT OFFICE DUTIES Pre-arrival emails to be sent to guestsPreparing for arrivals three days prior by checking reservations detailsTaking care of Billing and discounts on daily basisOne day prior departure all the bills to be verifiedFollowing all SOPs related to Front officeHelping guests to create itinerary3. BUTLER DUTIES Providing hotel and room orientation for guestsDoing Packing and Unpacking service for guestsProviding Shoeshine service as per requestMaking bubble bath for guestsAssisting with In room check ins for VIP arrivals4. FOCUS ON THE GUEST EXPERIENCE Use guest names wherever possibleAdjust service to suit guests' requests, personalize to meet their needsUse a Heartist approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong with the aim to achieve VOG targetRespond positively, politely, and efficiently to all extraordinary requests from guestsAct professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters5. INVOLVEMENT IN WIDER JOB FUNCTION RELATIONSHIPS Take part in daily line-ups and participate in training activities to improve knowledge & skillsPerform other business-related duties as assigned by his/her superiorFollow guidelines provided in colleague handbookUnderstand emergency procedures, health, hygiene & food safety requirements and ensure complianceMaintain collaborative working relationships with colleagues & supervisors/ managersQualifications Hotel management Degree or DiplomaPrevious experience as Butler, Reception or Food & BeverageRead, write, speak English fluently (Other languages will be advantageous)Good interpersonal and communication skillsReliable and consistentPersonal presentation & grooming, clean/tidyComes across as enthusiastic, energeticCan work as part of a teamAdditional Information Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
#J-18808-Ljbffr