Housing, Local Government, Planning and Public WorksCyclone Resilience; Disaster Resilience Program; Public Works; Cannon HillThe Business Support Officer is responsible for independently assessing and managing grant applications for eligibility against program criteria. This includes applying sound judgement to identify items for escalation to management. The role requires a high level of knowledge or demonstrated ability to quickly acquire knowledge around the SmartyGrants (or similar) grant platforms.Your role within the Disaster Resilience Program (DRP) will support the department to respond to disaster events that occurred across 2021 and 2022. The work you will do helps someone every day, and that means the world to us.The role will work as a member of a team, but also autonomously, and will often be required to work within tight time constraints. The role may also be required to work across a range of Disaster Resilience Programs as operationally required.What you will be doing:Providing a quality service to customers and resolving specific customer problems in an efficient and courteous manner including assessing applications for grants, liaising with stakeholders including applicants and contractors.Effectively monitoring and managing internal and external correspondence, incoming and outgoing telephone calls, and ensuring responses are provided within required time frames.Conducting operational and administrative tasks to ensure maximum efficiency in the delivery of DRP programs.Consulting and collaborating with supervisors and staff on matters of customer service, policy, procedures and standards, and contribute positively within a team environment and supporting other staff.Supporting and helping to maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and are a part of day-to-day operations.Ensuring high standards and accuracy when compiling documents and reports or updating records and information systems.Developing and maintaining procedures, manuals and registers while being a contributor to improving existing procedures.What we are looking for:We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.The skills you will need include being able to:Strong computer literacy skills.Excellent written and verbal communication skills including the ability to prepare briefs, executive correspondence, and process documents.Demonstrated ability to confidently communicate in a clear, concise and articulate manner and communicate goals and objectives to others.Demonstrated ability to autonomously use a high level of initiative and self-motivation to see tasks through to completion and resolve office issues.Experience in maintaining quality administrative documents and a high standard in business practices.Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Please ensure you download all attachments and follow the instructions on how to apply.
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