Are you highly organised with exceptional administrative skills? Do you like to oversee projects and keep your eye on all the moving parts? Love managing a small team? We are seeking a motivated, proactive, tech-savvy Business Services Manager to join our team. This is a varied role providing an effective business services function for the organisation.
Bring your high-level administration skills, people management passion, and dedication to supporting individuals and families who are experiencing, or at risk of homelessness. We are a charity with a different perspective. By keeping people, families and community at the heart of everything we do, and providing essential services, we walk alongside people on their journey back 'home'. Our mission is to empower people with Dignity and prevent, respond to, and end homelessness.
What's in it for you Competitive salary
Salary packaging to increase your take-home pay
Permanent full-time role
Opportunity to work from home and infield
Supportive, passionate team
For purpose work
Professional development opportunities
Key duties Provide leadership and support the Housing Customer Service – Help Desk team, a small remote-based call centre team facilitating the accommodation booking line and out of hours support for guests experiencing homelessness
Manage the administrative requirements including stock ordering and distribution management of employee and business assets including devices, IDs, uniforms and IT equipment for Dignity
Proactively manage Help Desk rostering, with a focus on shift coverage, cost management and resourcing and provide backup shift support when required.
Be an escalation point for Help Desk operational matters and liaise with other department heads to resolve issues in a timely manner
Facilitate meetings, training, feedback and debrief sessions with the Help Desk team
Review and analyse Help Desk phone and booking analytics for effectiveness and efficiencies
Work collaboratively with management to assess team performance and identify opportunities for coaching and development
Liaise with external service providers such as telecommunications and other services to support the set-up of new accommodation sites.
General administrative support across the business
What you'll need Be a strong people leader with a demonstrated ability to lead and manage a team
High level administration skills to support business services activities including employee asset coordination and distribution, workflow management, systems analytics and reporting
Sound project coordination experience to assist with the set-up of new Dignity residences
Be willing to support and work on shift as part of the Help Desk team for coverage when necessary
Strong experience in using the Microsoft Office 365 Suite, database management & sound generalist IT skills to assist with device setup and basic trouble shooting
Embrace change and support continuous learning
Have strong emotional intelligence with ability to work sensitively and effectively in a community services environment
Current Working with Children Check or willingness to obtain prior to commencement
Valid NSW drivers licence to work infield
Experience in the not-for-profit and/or housing & homelessness sector would be highly regarded.
Location: Campbelltown | Work from home | Site visits to Dignity locations across Sydney & Illawarra
Position: Permanent Full Time
How to apply: Please submit your cover letter and an up-to-date CV via SEEK.
For more information about Dignity visit our website www.dignity.org.au or Facebook https://www.facebook.com/dignityltd/ Dignity Ltd is a registered charity with the Australian Charities and Not-for-profits Commission. We are an EEO employer and value the diversity of our people. Dignity is committed to being a Child Safe organisation. Please note that only suitably experienced applicants meeting the above criteria will be contacted. We thank you for your interest in working with Dignity.