Join Hub as a Business Services Coordinator! Deliver exceptional support and enhance member experiences in a dynamic, collaborative environment!
24th June, 2024 About Hub Australia:
Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us
Are you passionate about delivering exceptional customer service and eager to support business operations in a dynamic environment? Hub Australia is looking for a friendly and proactive Business Services Coordinator to join our team in Melbourne.
What we're looking for:
We're seeking a passionate and proactive individual with a strong background in customer service and administrative support. The ideal candidate will have excellent communication skills, a professional telephone manner, and a genuine enthusiasm for hospitality. Experience with CRM systems, a knack for handling enquiries with a fresh and friendly attitude, and a proven ability to improve customer experiences are essential. If you thrive in a collaborative environment and are eager to contribute to the success of our members and our team, we want to hear from you!
What your day to day will look like (but not limited to!): Professionally handle all incoming calls, chats, and emails, addressing customer needs promptly and managing follow-ups. Maintain accurate and up-to-date CRM information, including phone system directory updates and report generation. Assist with Virtual Office enquiries, providing comprehensive information and support to potential members. Support the onboarding and offboarding processes for Hub Virtual Office members. Adhere to Standard Operating Procedures (SOPs) for all operational aspects, including phone requirements and member services. Proactively seek and analyse customer feedback to implement improvements and enhance customer experience. Manage product sales through systems, ensuring accurate financial transactions. Collaborate with the Hub Australia team to provide administrative support across various business areas. Tasks may include data entry, proposal preparation, record keeping, and report preparation. 24th June, 2024 About Hub Australia:
Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us
Are you passionate about delivering exceptional customer service and eager to support business operations in a dynamic environment? Hub Australia is looking for a friendly and proactive Business Services Coordinator to join our team in Melbourne.
What we're looking for:
We're seeking a passionate and proactive individual with a strong background in customer service and administrative support. The ideal candidate will have excellent communication skills, a professional telephone manner, and a genuine enthusiasm for hospitality. Experience with CRM systems, a knack for handling enquiries with a fresh and friendly attitude, and a proven ability to improve customer experiences are essential. If you thrive in a collaborative environment and are eager to contribute to the success of our members and our team, we want to hear from you!
What your day to day will look like (but not limited to!): Professionally handle all incoming calls, chats, and emails, addressing customer needs promptly and managing follow-ups. Maintain accurate and up-to-date CRM information, including phone system directory updates and report generation. Assist with Virtual Office enquiries, providing comprehensive information and support to potential members. Support the onboarding and offboarding processes for Hub Virtual Office members. Adhere to Standard Operating Procedures (SOPs) for all operational aspects, including phone requirements and member services. Proactively seek and analyse customer feedback to implement improvements and enhance customer experience. Manage product sales through systems, ensuring accurate financial transactions. Collaborate with the Hub Australia team to provide administrative support across various business areas. Tasks may include data entry, proposal preparation, record keeping, and report preparation. What makes you successful:
To succeed in this role, you'll need a blend of exceptional communication skills, a keen eye for detail, and a passion for delivering outstanding customer service. Your ability to seamlessly manage multiple tasks while maintaining a positive attitude will set you apart. You'll thrive in a team-oriented environment and be driven by a desire to make a meaningful impact on our members' experiences.
You will also have: At least 2 years of experience in a customer service role. Proven experience with CRM systems and Google Suite. A professional and credible telephone manner. A fresh, fun attitude with a passion for hospitality. The ability to develop and maintain best practice SOPs focused on service excellence. Experience in telephone operations and/or hospitality reservations is preferred. Rewarding You Immerse yourself in a vibrant, dynamic, and joyous team atmosphere Join ranks with some of Australia's top organisations, certified as a Great Place to Work Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave Expand your skills and career trajectory with our personalised training and professional development offerings Support to make a social and environmental impact with paid volunteer leave each year Keen to join but don't tick all the boxes? Apply Anyway!
We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for!
At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve. Apply For Job#J-18808-Ljbffr
