The Business Operations Manager is responsible under broad direction to perform and achieve complex procedural, operational, administrative, and business support work within an integrated workforce.
They work independently with the opportunity for reasonable autonomy and accountability for the achievement of outcomes of their work.
They will exercise both initiative and judgement in the interpretation of policy and in the application of practices and procedures.
They will provide detailed administration, professional and policy advice in relation to complex work and contribute to strategic planning, program and project management and policy development.
The Business Operations Manager may be required to manage people and be accountable to set work priorities, manage workflows and build team capability through mentoring, feedback and developing the quality of work undertaken by others within a work unit.
The Business Operations Manager will have considerable level of stakeholder engagement and will liaise with stakeholders in relation to complex issues.
They will be required to identify, anticipate, and respond to stakeholders' needs and expectations to achieve work unit and Defence outcomes.
Responsibilities – The general responsibilities of the Business Operations Manager are as below:
Coordinate administrative and business support activities for a team and other work areas, identify risks and determine appropriate course of action to meet stakeholder needs.Accountable to perform complex procedural, operational, administrative, and business support activities and tasks that support the delivery of outcomes across Defence.Identify and interpret relevant legislation, policies, strategies, business, and team requirements and apply these to the work area.Apply the skills, knowledge, and experience necessary to provide advice and services for a range of complex corporate, administration and business support activities.Engage and negotiate with stakeholders on complex issues to achieve business outcomes.Work collaboratively, build, and sustain effective relationships and provide constructive feedback.Take the initiative to progress work to meet business objectives, provide advice and guidance on more complex issues.Resolve problems and implement alternative courses of action.Accountable to develop and implement procedural, operational, corporate, administrative, and business support documentation consistent with business requirements.Core work area tasks: Task management incl.
resource assignment, prioritisationProject Communications inc. management of MailboxMAPS managementStaff on-boarding & inductionsUnit security responsibilitiesData management including Objective coord & information security.Travel processing & travel advisory (pre/post briefings)Work Health & Safety and EnvironmentAudit coordinationICTEvent coordinationMyFi management and Unit ProcurementMandatory Requirements Have the ability to obtain and maintain a Defence clearance to NV1.Experience providing business support to projects.Highly Desirable Requirements Be a self-starter & highly motivated.Previous Defence project experienceHave strong communication & stakeholder management skills.Desirable Requirements Have a working knowledge of the Defence environment.Experience in Air Traffic Control (Defence or Civil) or similar ground-based Voice and Data communications environmentsExperience with ATC System Voice and Data systemsExperience working with internal Defence organisations.#J-18808-Ljbffr
