We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Job Overview
Work type:
Max Term
Location:
Brisbane
Job type:
Sales & Business Development
Business Development Representative
We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
What you'll be doing:
Based at our Brisbane Head Office, the Business Development Representative role focuses on Virgin Australia's Business Flyer program. In this phone-based position, you'll manage a portfolio of over 150 potential clients, nurturing leads, securing sign-ups, and boosting revenue from both new and existing customers. You'll also have the opportunity to attend events, expanding your network and further driving sales.
In addition you will:
Meet and exceed sales targets while driving revenue growth and enhancing revenue quality within the SME Business Flyer program.
Actively pursue leads and close sales to boost revenue from existing customers.
Contribute to the creation of a comprehensive revenue development strategy for the SME Business Flyer program.
Consistently achieve daily call volume targets to maintain strong client engagement.
Collaborate with team members to ensure all tasks are completed within SLA timelines, supporting team revenue and customer service objectives.
Develop and implement a customer engagement strategy, with support from your manager and team.
Handle all phone calls and emails with professionalism, ensuring a positive and seamless customer experience.
Accurately assess customer needs during phone consultations, offering tailored solutions and expert advice.
Ensure all provided information is clear, precise, and accurate.
Maintain in-depth knowledge of all Virgin Australia products to effectively assist and advise customers.
Please note this is a 12-month opportunity.
You'll be great in this role if you have:
The ability to work with minimal supervision and effectively prioritise.
You will have strong commercial influencing and stakeholder management skills
Proven experience in negotiating in a competitive environment.
You will possess excellent people skills and proven ability to build and maintain good relationships with colleagues, business partners and customers.
Sound knowledge of fares and ticketing and/or revenue management principles
As an experienced leader, you will have the ability to coach develop and support internal stakeholders to achieve company objectives and foster a culture of continuous learning and development
We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We're ready to hear from you. Apply now.
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