About Us:At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.
People love to work at Aruma because they get the satisfaction of knowing they are supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer; being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).
Candidates with a disability are encouraged to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.
About the role:Are you ready to make a real impact? We're on the hunt for a passionate and driven Business Development Partner to join our team in North QLD! In this role, you'll be at the forefront of uncovering and driving new business opportunities across our diverse Home & Living, Community, Children's Services, and Therapeutics portfolios. Your goal? To deliver exceptional customer experiences and work closely with all Aruma teams to create innovative, sustainable solutions that empower individuals to live their best lives. If you're enthusiastic about championing positive change and thrive in a dynamic environment, this is the perfect role for you!
Key Responsibilities:Establish and enhance strong, collaborative partnerships with internal and external stakeholders and networks.Demonstrate and review innovative promotion both online and face-to-face of Aruma's support offerings, created in collaboration with the Marketing and Communications function to ensure fresh and exciting opportunities for prospective customers.Exhibit a person-centred approach in all areas of daily interactions and practice, ensuring customer goals and outcomes are prioritized in all decision-making processes.Assure the best possible customer experience for all new customer leads to Aruma.Proactively drive regional vacancy management and growth portfolios to secure new customers.Ensure a smooth, consistent, and positive customer experience from enquiry through to handover to operations.Champion and demonstrate customer choice and control.Provide efficient and effective customer service while optimizing sales growth and opportunities for service expansion.Ensure accurate and timely advice and direction to prospective customers, their families/networks, and services colleagues.Demonstrate self-motivation to work independently and as part of a team to achieve delegated KPIs.Ensure the customer perspective is apparent throughout all aspects of business development, influencing how Aruma's service provision and processes are altered or redesigned to meet customer needs.Benefits of working with Aruma!Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and an additional $2,650 for meal and entertainment expenses each year tax-free.Fitness Passport: Access to subsidized Gym membership.Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist, and Nutrition/Lifestyle Assist.Training: Opportunity for accredited training through our RTO.Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.Job Satisfaction: Through making a real difference in people's lives within a values-driven organization.About You:Qualification in Business Management or related field.Demonstrated experience (3+ years) in a business and/or customer service management role.Experience working in a customer-facing and values-driven organization.Experience in driving positive cultural reform and building workforce capability.Experience in Business Development or sales.Experience within the Disability Services Industry and an ability to relate to people from all walks of life.Experience in building and maintaining effective community networks and relationships.Able to adapt communication style to the specific needs of individuals and groups.Strong verbal and written communication skills, along with a deeply proactive approach to meeting and exceeding goals.Capacity to implement change and identify opportunities for innovation and positive outcomes for customers.Strong organizational skills, with demonstrated ability to work autonomously and organize and prioritize workload, handle multiple tasks, and work efficiently and effectively to deadlines while responding to multiple and diverse stakeholders.Self-motivated, accountable, and customer-focused.Excellent computer literacy and confidence and capability in using systems and technology.Hold a current Australian Driver's License (unrestricted) and willingness to use a personal vehicle, in accordance with Aruma policy for work purposes if required.Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).Ability to travel interstate and intrastate as and when required.Ready to make a change? Apply Now!Please contact ****** if you require further information.
Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.
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