Who are we?So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2023 and that's not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.
Our PurposeEmpower Australian businesses to trade confidently with their customers.
Our MissionWe aim to be number one in our industry by delivering unique data insights and innovative products.
Your Role & TeamThis is a pure B2B Business Development role that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Key Account Segment (Clients with turnover >$250M PA). Additionally, your time will be spent managing and nurturing existing accounts (post-close) for up to 12 months, where further upsell/cross-sell opportunities will exist.
This role reports directly to the Sales Manager – Key Accounts and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.
Some of your responsibilities include and are not limited to: Strategic Business Development: Identify new business opportunities within the key account portfolio and expand relationships across different divisions or subsidiaries.Develop and execute territory and account-specific growth strategies to increase wallet share and establish long-term partnerships.Solution Selling & Value Delivery: Deeply understand CreditorWatch's suite of products to communicate the value proposition effectively.Provide product demonstrations, client training, and value propositions to ensure clients fully leverage CreditorWatch services.Client Engagement & Relationship Building: Serve as the primary point of contact for key accounts, building strong relationships with stakeholders at all levels, including C-suite executives.Maintain regular communication with key clients, ensuring that they are satisfied with the services provided and addressing any issues proactively.Collaboration & Cross-Functional Coordination: Work closely with the Sales, Marketing, Data Acquisition, and Product teams to ensure smooth delivery of services and continuous product improvement based on customer feedback.Partner with the Technical Pre-Sales team to assist in complex solution implementations and provide technical expertise to clients including tenders and RFX.Sales Reporting & Forecasting: Track and report on account performance, revenue growth, and key sales metrics.Prepare and deliver account reviews, sales forecasts, and pipeline reports to senior management.Market Awareness & Competitor Analysis: Stay up to date with industry trends, market developments, and competitors to provide insights that inform strategy and client engagement approaches.Provide feedback to the product team to ensure CreditorWatch offerings remain competitive and meet market demand.Our ideal candidateTo be successful in the role, you'll ideally have worked in a quota-carrying AE role (preferably in SaaS) for at least 7 years, managing complex sales cycles (6-12 months). You will be a natural hunter who enjoys identifying, hunting and closing new business. You'll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer's needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach.
Our ValuesThe 1%'ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.
Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.
Recruitment Process – We like to keep it simple! Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let's get to know each other and ensure the opportunity is a match!Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!Functional Meeting – Let's get technical. Here you'll be set up with a take-home case-challenge that is designed to look into the way you think and approach certain situations.Values Meeting – We'd love to hear why CreditorWatch and see how you'd fit into our world.We are committed to youWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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