Carnival Corporation & plc is excited to announce that we are hiring a Business Development Coordinator
to join our Cunard Sales team.
Based in our Chatswood office in Sydney , this role provides administrative support to our Travel Agent network for Cunard.
Reporting to the Commercial Sales Manager, you will respond promptly and accurately to travel agent queries and escalations, ensuring Cunard upholds its renowned White Star Service at every touchpoint.
You will also assist the sales team with trade engagement by handling administrative tasks and organizing trade events.
This role offers a great mix of administration, stakeholder management, and the opportunity to work both independently and within a close-knit team.
First things first, check out what we have on offer!
Competitive base + super.
Work life balance – 9 day (compressed hours) working fortnight with full time pay.
Yes, that's a long weekend every fortnight!
Offering a hybrid work model – 2 days WFH and 3 days Office.
Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more!
Fantastic discount on cruises, onboard product launches, airline, and Hotel discounts through our partners.
Your key responsibilities will include but are not limited to:
Oversee the Cunard Travel Agent Support inbox, ensuring all queries are addressed efficiently and within agreed SLA.
Manage trade partner onboarding, including new agency setups, ensuring access to all systems, and facilitate trade partner updates within internal systems.
Collaborate with Call Centre teams to ensure continuous communication and alignment of processes.
Send out weekly travel agent hot deals emails and other ad hoc updates as required.
Work closely with and provide daily support to the Commercial Sales Manager and Key Account Managers for Cunard.
Assist with organising ship visits, travel agent familiarisation trips, and travel agent events.
Serve as the key contact point for core accounts when Sales Managers are on annual leave, managing phone and email queries as required.
Provide general administrative support to the wider team as needed.
Some travel required occasionally.
About You:
You're a confident, result-driven, and resilient individual that loves working within a dynamic environment.
With your strong community spirit, you are relationships focused and confident working across multiple stakeholders.
You have a willingness to learn new things, strong attention to detail, and are comfortable offering ideas and solutions.
You thrive in a fast-paced environment, always taking initiative to support business and team objectives.
Aside from your fantastic organisation and multi-tasking skills, you will have a strong work ethic and although you can work in a team, it is working autonomously where you flourish.
As part of a close-knit team, your outgoing personality and willingness to roll up your sleeves and get the work done will set you apart from your competitors.
To be successful in the role, you will have demonstrated:
At least 1 year of experience in an administrative or sales-focused customer service role.
Proven experience working with external stakeholders in a customer-facing capacity.
Intermediate proficiency with MS Office Suite, particularly Excel and PowerPoint.
Familiarity with Salesforce is highly desirable.
Excellent verbal and written communication skills, with a strong attention to detail.
Strong organisational and prioritisation abilities, with the capability to work independently.
Effective in providing responsive support to customers and travel agents for all inquiries.
High level of initiative, problem-solving abilities, and general administrative skills.
Willingness to travel locally and domestically as needed.
We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have a consultative and collaborative approach and solid work ethic, please send your resume for consideration.
Only suitable candidates will be contacted.
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