Highly regarded SDA organisationKey individual/family engagement, relationship management and business development roleMelbourne CBD, HQ baseThe Organisation:InPlace Living is Victoria's leading Specialist Disability Accommodation (SDA) Provider.They design and develop innovative and modern houses across Metro and Regional Victoria for people with extreme functional impairment and high support needs.The Role:An exciting opportunity has arisen for an enthusiastic Business Development Coordinator to join the dynamic operations team at InPlace Living. Enjoy what you do every day, be creative, further develop your skills and explore opportunities.This opportunity is relationships focused with the aim to develop and maintain relationships with stakeholders, focusing on people inquiring about Specialist Disability Accommodation. Experience in the disability sector, motivation to perform the role with professionalism and integrity is a key component of this position.Reporting to the General Manager - you will:Create and maintain relationships which will increase InPlace Living's relationship baseRespond to phone inquiries and log in CRMTrack progress of participants and support their SDA journeyRespond to any challenges and find resolution - address relationship issues with speed and efficiencyComplete a full handover of information to the Tenancy Management teamLink inquiries to projects and providers based on compatibility data and location informationEnsure relationship and stakeholder information is updated and maintainedReport progress of current projects by devising and delivering updatesWork alongside the broader Relationships, Growth and Business Development team to analyse inquiry data and identify trends to increase business opportunitiesContribute to monthly reporting data and informationAttend regular meetings with people's support teams ensuring accommodation features are appropriateParticipate in presentations for external stakeholdersAttend and represent InPlace Living at networking eventsParticipate in public speaking opportunities at events and conferencesStay up to date with competitor trends and meet department KPI'sAssist the marketing department on social media strategies and content creation relevant to interest, development and progressChampion a 'best customer experience' approach to gathering insight and developing solutions for continuous improvementAssist in the development of systems, processes and initiatives that enable InPlace Living to nurture and fulfill positive experiences with all relationships and stakeholdersTravel regionally to connect with broader communities and maintain relationshipsThe Person:You'll be driven and show genuine passion for building capability within your team. In addition, you:Are a natural influencer; modeling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the communityEnjoy working with a high performing team and accept responsibility and accountabilityAre self-motivated, well organised and resourcefulPossess a high level of integrity, passion and reliabilityPossess relevant qualifications and or experience in NDIS, SDA or Community ServicesPossess a current Victorian Driver's LicenceThe Offer:The Business Development Coordinator position is offered on a permanent basis at a competitive salary plus superannuation.If you have exceptional skills in the above areas and are looking for a new and exciting challenge, please click the 'Apply' tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Alex Cooper from Johnson Recruitment on 0472 510 848.This is a retained, exclusive assignment and any direct applications or referrals will be forwarded to Johnson Recruitment
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