Business Contact Centre Representative

The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing training support and advice to the customer.You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.What you'll doStrong communication skills, both written and oralDemonstrated ability to display tact, diplomacy and confidentialityComputer literate, able to use different tools, systems and applicationsExperience with administrative processing ideally within a complex corporate environmentTime management skills, working well to deadlines with minimal supervisionAn eye for detail, excellent listening and problem-solving skillsA team player who has a positive attitude towards change and being flexibleWorks well under pressure and possesses initiative to take on challengesWhat experience you needRetail sales or customer service experienceExperience working within SLA's/KPI'sPrevious experience in customer service call centre
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