05th January, 2025Work in a multi-stakeholder environment to facilitate the definition and documentation of requirements to understand and deliver solutions that provide value to the relevant stakeholders.About usHealthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.About the opportunityThe Business Analyst plays an important role working in a multi-stakeholder environment to facilitate the definition and documentation of requirements to understand and deliver solutions that provide value to the relevant stakeholders.This role will assist a more senior business analyst in supporting one of our most important and complex services. This role will suit individuals that have worked within highly matrixed stakeholder environments that include multi-vendor, government and internal external operations and technology teams.What we're looking for 2-5 years of business analysis experienceProven working experience in rapid deploymentsExperience in using JIRA and ConfluenceExperienced in agile project methodology2-5 years producing and documenting processes and proceduresContact centre experience including telephony, CRM and integrations (desirable)Why work with usWe believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.Our benefits include:Flexible work arrangements (2 days per week in office, pro-rated for part-time employees).14 weeks company Paid Parental Leave for both parents.Multi-dimensional wellbeing program that is run by our people for our people.Individual curated learner journeys to support you to expand your capabilities and unlock your talent.As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job. #J-18808-Ljbffr