Business AnalystApply now Job no: 512984 Work type: Permanent Full Time Location: VIC - Metro Categories: Account Management & Business Development About Us The JB Hi-Fi Group Commercial unites two of Australia's most trusted brands, JB Hi-Fi and The Good Guys, delivering a premier B2B offering to Australian businesses.
We specialise in strategic technology procurement, offering tailored solutions across a vast portfolio that includes consumer electronics, appliances, IT hardware, software licencing, networking, and AV infrastructure.With over 200 stores and unmatched national fulfilment capabilities, we provide businesses with competitive pricing and innovative technology solutions designed to drive success.
Our range of services, such as Buyback & Refresh programs, Device as a Service (DaaS), and Managed Mobility with Telstra, ensures businesses remain at the forefront of the digital era.Our people are the heart of our business.
We create an environment that celebrates teamwork, nurtures talent, embraces individuality, and fosters diversity, ensuring our team thrives while delivering exceptional service.
Why Join Us?
We have a supportive, transparent and inclusive team JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs.
Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
We offer generous team member discounts across The Good Guys and JB Hi-Fi You will have exposure to ongoing training & development opportunities from day one We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group About the role As the Business Analyst, you will play a key role in supporting the Business Improvement Program within JB Hi-Fi Group Commercial.
Your role will be central to delivering large-scale transformation initiatives, spanning eCommerce development, CRM (Salesforce) enhancements, and other key projects.
Using your deep understanding of the B2B Commercial business and leverage insights to create impactful solutions that support customers, staff, and partners across the product lifecycle.
With a primary focus on eliciting business requirements, this cross-functional role will involve contributing to multiple stages of the execution pipeline.Key responsibilities include, but are not limited to: Assessing business roadmaps, identifying problems, opportunities, and the optimal solutions that align with business and customer requirementsWriting and contributing to artefacts that establish a shared understanding of business needs across teamsFacilitating requirement and design sessions with stakeholders to define solutions and ensure they deliver maximum valueProducing systems design artefacts, including integration plans, wireframes, process or workflow designs, and functional design documentsActing as a liaison between business teams, IT Delivery Squads, and vendors to ensure project alignment and overcome dependencies or risksMaintain alignment with transformation goals while adapting to evolving business prioritiesProvide analytical and problem-solving support to vendors and internal IT teams to enhance solution qualitySupport ongoing training and knowledge sharing across teams to enhance understanding of software development and solution design About you To be successful in this role, you will have: 5+ years as a Business Analyst focused on digital transformation with a vendor platform (preferably in B2B)An ability to elicit requirements from both technical and nontechnical stakeholders, creating clear written and visual artefacts (e.g., customer journeys, user stories, business process maps)Demonstrated ability to work collaboratively to solve complex problems within a cross-functional environmentAdvanced analytical and creative problem-solving skills, with proficiency in handling complex information and aligning solutions to business needsKnowledge and experience with platforms such as Commerce Vision, Salesforce, and CMS platformsAn ability to building strong relationships with technical and non-technical colleagues, desiredExperience conducting requirement and design sessions to define effective solutions, desiredExperience working within a commercial eCommerce platform environment, ideally with exposure to CRM (Salesforce CTI/CISCO) and IT integration projects, desired To Apply If you are interested in this exciting opportunity with us, please click apply and upload your CV.