Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com.Infosys Consulting - a real consultancy for real consultants.RequirementsWe are seeking a talented Dynamics CRM Business Analyst to join our team. In this role, you will be responsible for gathering and analysing business requirements, designing, and implementing CRM solutions, and providing support and training to end users. The ideal candidate will have a strong understanding of Dynamics CRM, excellent analytical and problem-solving skills, experience/exposure in the BFSI domain, including 'pricing', and the ability to communicate effectively with stakeholders at all levels.Key Responsibilities:Collaborate with business stakeholders to gather and document requirements for CRM projectsAnalyse business processes and recommend CRM solutions to improve efficiency and effectivenessExperience with configuration of Dynamics CRM, along with broader experience/understanding of customisations & design in Dynamics CRMProvide training and support to end users to ensure successful adoption of CRM systemsWork closely with developers and IT teams to implement and test CRM solutionsStay current on industry trends and best practices in CRM technologyQualifications:Bachelor's degree in business administration, Information Technology, or related fieldMinimum of 2-3 years of experience as a Business Analyst, with a focus on Dynamics CRMStrong knowledge of Dynamics CRM functionalities, configurations, and customizationExperience with CRM integration, data migration, and reporting toolsExcellent communication, interpersonal, and problem-solving skillsAbility to work effectively in a fast-paced, collaborative environmentIf you are a motivated and detail-oriented professional with a passion for CRM technology, we would love to hear from you. Apply now to join our dynamic team and help drive our business forward with innovative CRM solutions.BenefitsWe offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.Competitive salary and a broad range of employee benefits
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