Business Analyst - Customer Automation and AIBusiness/Systems Analysts (Information & Communication Technology)
Full time
Our goal at wDigital is to bring the best of Woolworths Group to our customers, in an environment where you will deliver the best work of your life.
We bring together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
What You'll Do Working with the Product Manager, you will play a key role within our Conversational AI and Automation squad. The squad mission is to serve our customers through chatbot and voicebot experiences, using cutting edge technology like Gen AI. As the business analyst, you will work with a broad range of Woolworths Group businesses to deeply understand their processes and customers to extend what our bots can do.
Day to day you will:
Develop a deep understanding of conversational AI to deliver magical customer experiencesAssist the Product Manager and Agile Delivery Lead to build the squad backlog and lead key agile ceremoniesPartner with business stakeholders to understand problems, processes and outcomesTranslate these problems into Epics/User Stories (e.g. functional or non-functional requirements) in partnership with your squadFacilitate high quality user stories eg. size, include a persona, acceptance criteria and can be tested (both functionally and non functionally)Ensuring the business and technical components of the solution collectively provide the outcome for the customerAssist the squad to test and train the botsLiaising with the team to ensure they have access to the right information from the customer and stakeholders at the right time, in order to assist the development of the solution and know that it will achieve the outcome.What you'll bring? Previous experience as a Business AnalystExposure to either high volume contact centres or Conversational AI would be desirableDemonstrated experience in delivering agile initiatives in high performing teams as a business analyst in a digital environmentData driven but able to make judgement calls when necessaryExcellent written and verbal communication/presentation skillsInnovative thinking and demonstrated problem-solving skills.What You'll Experience A progressive and flexible 'work from anywhere' policy that gives you more control over your work, life and wellbeingTeam discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven workAs a leader in a crucial growth-focused role you will have regular exposure to our most senior business leaders in WooliesX and the broader Woolworths group and accumulate valuable experience to grow your career in surprising waysA range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.A progressive and competitive leave policy that gives you more space for what matters to you.Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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