Business Analyst, AustraliaAt AIG, we are reimagining the way we help customers to manage risk. Join us as a Business Analyst to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.
How you will create an impact The Operations Support team provides support to both Australian and New Zealand business units, on local, regional and global initiatives in progressing continuous improvement in our operating model. The role will report directly to the Head of Operations Support.
This is a critical role in driving continuous change throughout the organisation; helping us to achieve operational improvement. It spans all parts of the business with engagement with both local and overseas stakeholders.
Key accountabilities will include but not limited to: You will assume responsibility for the analysis and design activities for key strategic initiatives related to regulatory compliance, target operating model process alignment, control improvements and customer service metrics reporting.You will liaise extensively with internal and external business stakeholders, legal and compliance teams.You will identify, design and document as is and to be business processes.You will define and document business, functional and nonfunctional requirements.You will have a good understanding of operational key risk indicators and mitigation strategies.You will work with business and IT testing teams to define and document test plans and test cases.You will work with business support team in defining platform enhancement requirements.You will ensure adherence to internal governance and compliance procedures, policies and guidelines.You will also participate in operational audits, disaster recovery and business continuity exercises, when required.What you'll need to succeed Demonstrated experience as a business analyst in either the General Insurance or Financial Services sector.Demonstrable knowledge of electronic product distribution via intermediated channels in the Australian general insurance market.Solid experience in process reengineering, developing end to end solutions, regulatory change initiatives and reporting frameworks.Proven ability to work on multiple initiatives concurrently, delivering to plan and requirements.Excellent change management skills, particularly business process improvement, change communication, solution design and impact analysis.Excellent English communication skills, both written and verbal, with extensive documentation and technical writing experience.Experience in both waterfall and agile methodologies.Formal qualifications majoring in Business Analysis and/or project management.Excellent stakeholder management skills.Able to work collaboratively with a broad range of constituencies and diverse groups.Solid relationship management skills.Solid understanding of APIs and configuration driven development concepts.Ready to make a bigger impact? We look forward to reviewing your application.
Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to ******.
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