You are impact driven and an expert in delivering complex change initiatives.
You know how to build strong relationships with your squad and crews to be successful. Together we can achieve big goals and are committed to delivering customer experiences.
See yourself in our team
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million + personal and small business customers. Within RBS, the Everyday Products Crew is focused on building innovative and value-creating everyday products for all Australians. It is our role to drive sustainable growth of our everyday transaction account products by delivering things customers love so they want to do all their banking with us.
The Seamless Estates and Secure Authorities squad is accountable for maintaining and transforming the customer and staff user experience for Deceased Estates and Retail Authorities (such as 3rd party authorities, Power of Attorney, Financial Management Order). We play a role in providing a seamless experience to customers in moments that matter, such as managing a deceased family member's financial affairs or managing a family member's banking accounts when they are not able to do it themselves. We have an ambitious transformation agenda, simplifying and digitizing these customer journeys, and you can be a part of that.
We are a passionate, dynamic, and customer-obsessed team. We work collaboratively across our agile cross-functional teams to deliver on our key initiatives.
Do work that matters
You will report to the Chapter Lead, Seamless Estates and Secure Authorities. As a Product Manager, you will play a key role in the Seamless Estates and Secure Authorities squad, supporting the Product Owner in developing and executing major initiatives to deliver against our business priorities, as well as managing BAU activities and risks. You will play an impactful role in transformation, uplifting the front-end customer experience, building new back-end systems and processes, and uplifting policy. You will work closely with our business partners in Chief Operations Office (COO), Marketing and Distribution, Digital, and other squads within the EDB Domain.
To be successful, you will be confident in managing and influencing your stakeholders at pace to keep your initiatives progressing. You are confident in managing multiple priorities and have worked in agile ways of working across squads to drive clear outcomes.
Specifically, you will:
Develop, implement, and embed change and transformation strategies. Support technical teams to provide business requirements and design best practice customer journeys. Contribute to assessment of dependencies and associated risk and compliance implications of requirements and solutions. Understand and represent the voice of the customer, being aware of and pre-empting the impact of macro, micro, and product landscapes. Proactively identify, understand, and manage risks across the business, ensuring they are captured. Understand and manage the business and financial impacts of initiatives to achieve optimal outcomes. Participate in the quarterly business planning cycles, working with your squad to prioritize the backlog and accurately manage delivery expectations. Be the subject matter expert on the customer experience for Deceased Estates and Retail Authorities. Support business verification testing activities. Manage operational risk incidents and issues relating to Deceased Estates and Retail Authorities. We're interested in hearing from people who have:
Previous experience in product management, especially within financial services. Experience in delivering multiple initiatives, projects, or change management. Demonstrated experience working in an Agile environment preferred. Strong analytical mindset. Proven stakeholder engagement skills. Knowledge of operations and compliance risk management or frameworks. Strong planning and time management skills with the ability to deal with competing priorities. Excellent written and verbal communication. Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks. Your Development
Our team is committed to supporting your development. You will have the opportunity to build a strong network and demonstrate your potential with high impact. You will be coached and supported in focusing on your own growth and development. If you live the values and demonstrate the people capabilities, we can offer great opportunities.
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