Buscojobs | Grasshopper | Grasshopper Hiring For Technical Support Operations At Australia | Australia

Job Description
Dear Candidate, We find your profile suitable for the position of Technical Support Operations Manager in Canada, Australia, and Hong Kong.
Experience : 3 to 12 years
Minimum Qualification : Graduation in a relevant field
Salary Range : INR 25 Lacs – 90 Lacs
Job Locations : Canada, Australia, Hong Kong
Job Responsibilities : Direct and coordinate a team of tech support specialists/help desk technicians. Prioritize IT-related problems as they come into Help Desk and escalate when necessary. Assign problems/tasks to tech support specialists. Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur. Analyze situations and determine resources needed to solve them. Make decisions quickly, often with limited information. Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions. Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records. Other Benefits : Transportation Allowance, Free Medical, Dental and Hospitalization Insurance, Retirement savings plan, Attractive annual bonus plan, Better exposure, etc.
Thanks & Regards,
Contact : Ayaan Khan
Email ID : (Confidential Information)
Contact NO : +91 9871370858
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