At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
We are looking for a strategic Account Manager to join our team based out of our Pyrmont office. As a Major Account Manager, you will partner with new and existing customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly. Further, you will liaise with various internal departments to ensure each customer experiences a smooth transition to an efm solution and continuous value add.
Key Responsibilities Building strong relationships with both internal and external stakeholders Providing strong service levels while ensuring competitive pricing Project management to ensure accurate, timely and actionable outcomes Influencing change to create further efficiencies across the customer's supply chain Working in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved Managing and executing administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results Weekly KPI management Experience Required 2+ years work experience in an Account Manager / Project Manager role, preferably with a focus on Supply Chain Management Strong process focus, specifically in relationship management Deep understanding of commercial drivers of business Proven analysis, problem solving, decision making and negotiation skills Able to quickly navigate complex logistics scenarios and find the best solution Relentless passion for providing a no better customer experience A solution focused orientation Enjoy working in a fast-paced and challenging environment Why should you join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Competitive salary and bonus scheme Modern office space and technology Company functions and team building activities Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally #J-18808-Ljbffr