Sr Program / Product Manager, C-Returns & After Market Services, Australia Team
Job ID : 2834063 | Amazon Commercial Services Pty Ltd
Are you passionate about creating innovative solutions for customer returns and sustainability? Join our dynamic APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.
The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Senior Product / Program Manager to own the products' roadmap across C-Returns and After Market Services in Australia and Singapore. The role is highly visible, and it will require someone who is motivated to make a big impact.
About You
You have a proven track record in managing complex products or businesses, with a keen eye for data-driven decision-making. Your ability to bring new ideas to market and influence others is complemented by your strong relationship-building skills. You thrive in ambiguous situations and can deliver results through creative problem-solving. Your entrepreneurial spirit and collaborative nature allow you to work effectively across multiple internal teams and leverage existing resources.
Our team operates out of our fabulous CBD office conveniently located near many transportation options.
Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.
Key job responsibilities
Define the vision and strategy for products, focusing on Customer Returns (C-Returns) and supporting After Market Services (AMS) capabilities, as well as launching new features and writing PRFAQ's and BRDs. Optimize existing products and processes based on business priorities and data-driven insights. Collaborate with business and tech partners to develop long-term strategies. Contribute to business planning and reviews with executive representatives. Articulate complex topics to senior leaders to align on approaches and strategies. A day in the life
As a Senior Product / Program Manager, you'll start your day by reviewing key metrics and prioritizing tasks. You might collaborate with cross-functional teams to develop new features for our returns process, analyze data to identify improvement opportunities, or present progress updates to stakeholders. Your role will involve a balance of strategic planning, hands-on problem-solving, and relationship-building across various teams.
About the team
AU & SG C-Returns & After Market Services' mission is to reduce unnecessary returns and related concessions by helping customers keep what they bought and by removing defects in our returns processes (Zero Defects for Customers). When items are returned or damaged, we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Product Waste, while safeguarding customer- and selling-partner trust.
Minimum Qualifications
6+ years of product or program management, product marketing, business development or technology experience. Bachelor's degree or equivalent. Experience owning / driving roadmap strategy and definition. Experience with end to end product delivery. Experience with feature delivery and tradeoffs of a product. Experience as a product manager or owner. Experience owning technology products. PREFERRED QUALIFICATIONS
Experience in influencing senior leadership through data driven insights. Experience working across functional teams and senior stakeholders. Acknowledgement of country :
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement :
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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