With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
The Opportunity : As a Member Solutions Consultant, you will engage with current and potential members from your local area to discuss their needs, answering their questions and providing solutions by showcasing the value and benefits of our products and services.
Location : RAC Albany Service Centre
Working hours : Monday to Friday 8.45am - 5.15pm (37.5 hours per week)
Salary : Starting at $60,381.17pa + shift loading / penalties + super + more
What will you be doing : Manage member enquiries by engaging with them in person or via phone / email. Provide support and accurate general advice or up-to-date information on products and services. Build and maintain relationships with members, recommending products tailored to suit their individual needs. What we are looking for : As a member-based organisation, alignment to our values is essential, and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.
Additionally, the successful candidate will have : Experience in working to achieve KPI's / targets both individually and as part of a team. The ability to adapt and flex within a changing work environment, embracing and participating positively in change. Excellent communication skills with the ability to listen and relate well to others. The ability to demonstrate empathy and resilience in assisting members in difficult situations. Strong computer literacy and the ability to use many applications at once while having conversations. What can we offer you? Secure a full-time, permanent position working within your local community. Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services. An inclusive and supportive environment, enabling all abilities to strive for success. Professional career development and ongoing training. Generous discounts on home, contents, and car insurance, plus free roadside assistance. Member benefits and the opportunity to join a very active Social Club. Our Recruitment process : Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to the next stages of the process.
Training : You'll be set up for success with a fully paid, in-depth structured training program directly delivered virtually to you by our professional Learning and Development Advisors.
Career Growth : Real career development, ongoing training, and support with genuine advancement opportunities.
If you're seeking a career, not just a job, and want to make a meaningful impact in your community, click "Apply Now." We can't wait to meet you and welcome you to the RAC family!
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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