Building Support Coordinator - Greenfields Love Where You Work!!!Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.Proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process.Enjoy working with our experienced Site Managers to get our customers to settlement with minimal touch points whilst entering everything in our Clickhome Database to drive the jobs through.Mount Waverley Office Based.Reporting to the Building Support Manager, your responsibilities will include: Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building processEffectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolutionMaintain customer files with relevant contract, variations and other required documentationCreating workflow, completing tasks as they ariseProvide all relevant documentation including compliance certificates to nominated Building InspectorConfirm with Site Manager that inspections are complete in order to achieve occupancy permitsCoordinate the installation of gas line/ meter with authority using CPT reportsCoordinate electricity disconnection with service provider upon settlementEnsure all the information kept in the database is correct and up to date (client details)Completing and managing data entry and report compilation; andMaintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.Metricon will offer you: Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount WaverleyNo Two Days Are the Same in this roleOngoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programsClickhome Database training through your Team LeaderBe supported by a Management Team that has a Culture Where You MatterNo two days are the same and no two customers are the same you work with so learn each and everyday on the jobWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesPhysical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.The successful candidate will have: Experience in a customer focused role with conflict and problem management focusAble to read plans and knowledge of contracts an advantage or built a home beforeProven ability to work in a pivotal customer contact role in a customer focused, time critical working environmentHighly organised – ability to multi-task and deal with a variety of activitiesHighly developed interpersonal and communication skillsProven ability to work in a positive and professional manner in a goal orientated environment;Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; andSome experience in using database systems is an added advantage.If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.This role requires a national police check to be undertaken on the successful applicant.
