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Job Category: Branch-based sales and service
About us. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years.
With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members.
We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
We offer a Work-Life fit program that provides access to additional leave days and flexible working solutions.
Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.
Job DescriptionThe opportunity. Reporting to the Regional Manager, this position directly supports our purpose and ensures our members can count on us by leading the branch team to deliver outstanding service and achieve agreed performance outcomes while meeting compliance obligations.
This leadership position is accountable for:
Leading a small team to deliver outstanding member service and achieve agreed performance goals.Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.Advocating for Defence Bank by building relationships within the Defence Community to build awareness of our service offering.Supervising branch operations to ensure ongoing compliance with legislation and Defence Bank's policies and processes.
This may include reviewing and/or approving lending applications within your delegation.Effectively adapting, managing and communicating across diverse levels and functions to meet the different needs of stakeholders, situations and objectives.
Interacting with respect and empathy.Planning, aligning, and engaging teams to ensure clarity, structure and accountability to meet goals, organisational commitments and to deliver consistent high-quality service and results.Living our purpose and promise.Desired Skills and ExperienceAbout you. The successful candidate will have at least three years' experience leading a retail sales team, ideally within financial services, as well as a vocational qualification in financial services, sales or team leadership.
You're passionate about delivering outstanding service while keeping your team on track with their goals.
A natural coach, you enjoy developing the knowledge and skills of your team and thrive on the challenge of growing a sustainable business.
To be considered, you must have demonstrated experience or skills in:
Building effective working relationships with stakeholders at all levels.Coaching team members to improve/sustain performance.Developing, implementing, and achieving local sales/business development plans.Facilitating presentations to small and large groups.Motivating a team to achieve agreed goals.Time management with the ability to handle unplanned interruptions.Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.The successful applicant will have the opportunity to:
Deepen their people leadership and operational management skills.Grow Defence Bank's brand, presence, and portfolio.We count on you.
And you can count on us. We have a great range of employee benefits including:
Work-Life fit programs which includes up to 6 additional days of leave and flexible work solutions.Savings and discounts across our range of products and services.A "Thank you" day - each year our employees receive one additional day of paid leave.Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!Interested?
We'd like to hear from you.
Click to apply. Defence Bank is committed to providing equal opportunities for employment and seeks to have a team that reflects our diverse community.
We encourage anyone interested in our role and a career at Defence Bank to apply.
All successful candidates will be required to complete employment checks prior to an offer of employment.
Only short listed applicants with Australian Working Rights will be contacted to discuss their application.
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