Branch Manager - Albury, New South Wales Since 1992, we have come a long way from a one-man-band to the team of over 300 people that we are today, across both Australia and New Zealand.
You will be responsible for leading our rental team in Albury as well as the operations of the branch. This role is crucial to our success in the region, guiding the team through changes as we grow our presence and customer base in the Albury/Wodonga catchment area. The key attributes we are looking for is someone with a drive for operational excellence, have a passion for leading a team from the front, a commitment to continuous improvement, and who is willing to get stuck in alongside the team when needed. Growing our rental network through trusted relationships with our customers, so proven ability to build strong relationships both externally and internally is also key.
This position involves working with a wide variety of people, all of whom relate to and affect our business in different ways. It is important that you have the confidence and the ability to quickly assess people and situations, to win their respect and cooperation, and to create positive outcomes that everyone is happy with.
This role suits someone with industry experience who wishes to continue learning and pushing themselves as it carries a large degree of responsibility.
The role in a nutshell: Leading the Branch, including the immediate team, contractors, and external suppliers. Your role is a key leadership position, which stretches further than just your immediate reports.Relationship management with customers and suppliers. You are required to form deep understanding with their key networks - communication and transparency is key here.To take responsibility for your own personal growth and continue to be deliberate in upskilling in order to be a leader in your field of expertise.To assist in the training and skill improvement of the team where it may benefit their performance.Although the physical work preparing vehicles is not done by you specifically, the overall outcome of the systems and processes of the branch are your responsibility to ensure a smooth and favourable outcome for all that they affect.The hire of rental gear is part of this role, you will be mucking in and helping out with paperwork, outstanding requirements such as insurances/servicing/maintenance when needed. There is a large operational aspect to this role.To monitor the potentially damaging situations that arise with customers when equipment fails or is damaged requiring on-charges. To make sure that the TR team are tending to these situations promptly and correctly. Become involved directly, if required, to maintain good relations and resolve any disputes that may arise. To see these times of crises as an opportunity to build a good reputation and relationship with customers.Create a culture and build skills within the team to identify a sales opportunity when they see or hear one.With leading comes doing - you will actively participate in reviews, feedback, opportunities to learn and grow others and yourself. Our annual reviews are taken seriously, as an opportunity to show our team how much we care about their development, you ensure these are done on time and are of quality.Working with TR means that you are dedicated to your own development, and we will help you every step of the way. Growing professionally and personally is as much of the job as the tasks at hand.
As Branch Manager, you will uphold the expectations of your team and yourself, you wouldn't ask anything of your team you wouldn't be willing to do too, and it shows. Someone that comes from a place of understanding would go well in this role, as looking at the bigger picture and where your team can take the branch, and where you can take the team are important. You tend to be the person who accompanies themselves with likeminded people – striving to outdo the expectations of your customers and do better tomorrow than you did yesterday.
If this sounds like a challenge you are more than willing to put your hand up for, get in touch, this might be the role for you!
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