Make a genuine difference through the work you doMake a real difference for our customers and communitiesIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It's a good time to see what more you can find at NAB as a Branch Manager.
The role:Welcome to the role of Branch Manager in our vibrant Albany retail branch. You'll lead a dynamic team, championing exceptional customer service and fostering team development. Your days will blend strategic oversight of branch operations with hands-on leadership, ensuring smooth transactions and stellar service. From mentoring staff to optimizing processes, you'll create a welcoming banking experience that resonates with our coastal community. Embrace the challenge of balancing operational excellence with customer-centric solutions, all while enjoying the laid-back vibes that make our branch a cornerstone of beachfront banking.
What will my day look like? Responsible for the overall performance of your branch through coaching and mentoring, leadership, and directionDrive sales activity to achieve business objectives by actively identifying cross-sale opportunitiesDeliver a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every timeEnsuring that the standards, procedures, and systems set out by NAB remain in place across the branchManage performance & strategic development of the branch and its relationship with the wider Retail divisionWhat you will bring: Proven experience in management, with the ability to inspire and influence othersA passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.An ability to work collaboratively as a team and resilience, self-motivation, and energy to create our signature customer experience.A keen eye for detail that ensures transactions are completed efficiently and accuratelyAn appreciation for inclusion and the diversity of our customers.A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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