Altogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities.
In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2024. Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.
Altogether works with strata managers, bodies corporate and developers to design and manage embedded energy networks on behalf of communities. Embedded energy networks provide the same benefits as traditional networks, with improved purchasing power and power management capabilities. Altogether's embedded energy networks help communities and individuals save money
and avoid risk by providing peace of mind at affordable prices.
We are Seeking We are now seeking an experienced Billing Team Leader to join our growing Brisbane team. Reporting to the Billing Manager, you will be responsible for providing leadership and direction to the team. In this role you will provide a high quality, customer focused approach to all Billing services for utility customers on behalf of Altogether Group and other stakeholders.
What will you be doing in this role: • Manage the day-to-day operations of the team;
• Implement preventative solutions as outcomes from customer complaints and service improvements;
• Manage and monitor the Billing schedule including monitoring of the sites due to be issued each day and ensuring that they are allocated to a biller, following up of all delays
with both the billing team and all other teams;
• Attend operational meetings and drive actions and solutions;
• Manage bill approvals and billing adjustments;
• Report billing delays to management as required;
• Conduct and lead the recruitment process for the team;
• Stay up to date on the latest industry changes, trends, technology, and best practice.
What you will bring to the role and AG: • Year 12 level of education or equivalent;
• Previous experience relating to the National Energy Industry preferred but not essential;
• Demonstrated knowledge of billing processes and procedures, work practices and policies;
• Experience and knowledge of Microsoft Office products (E.g. Excel, word, Teams);
• Knowledge in billing, ticket management and CRM systems;
• Experience leading and managing customer service-based teams;
• Experience leading people in various locations will be of value but not essential.
Why join us at Altogether Here, at Altogether, we believe our EVP sets us apart from other utilities, what we do directly impacts the communities we provide services to, making a direct and lasting impact on the quality of their lives. We are passionate about providing an open and innovative culture, prioritising collaboration and championing forethought. We place the emotional and physical wellness of our people above all through respectful and flexible workplaces whilst appreciating your authentic self that is brimming with potential.
What we will provide: • A collaborative, positive team;
• Growing organisation within the water and embedded energy industry;
• Additional paid leave e.g., vaccination leave, primary and secondary carer's leave;
• Purchase additional Annual leave & Salary Sacrificing options;
• Family & Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off;
• State of the art offices;
• Work anniversary prizes, monthly birthday celebrations, and snacks in the kitchen!
Interested?? Please submit your application as quickly as possible as we will be reviewing as they come in. You can learn more about Altogether Group by visiting https://www.altogethergroup.com.au/
Altogether Group?Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.