At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectation is never enough as we want to exceed with flawless follow through in every contact.
Our Benefit Representatives are a key component of our success. They liaison between a variety of stakeholders, including but not limited to benefit plan participants, local union representatives, and employer representatives. With on-the-job training, the representatives provide ongoing communication and education about our retirement and health benefit plans.
If working for a company that is focused on customer satisfaction, delivers on their promises, and is never satisfied with the status quo in performing superior work is of interest to you, we hope you'll consider NWA for your next career move.
What you'll be doing...
We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes. They're newly retired or planning to soon, or they are dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean.
That's where our representatives help. We see this role as a "trainer" or a "teacher" in helping our participants understand the value of the benefits they rightfully have earned.
If hired, you will receive fully paid, on-the-job training. With your expertise, you will perform a variety of duties including but not limited to:
Regional travel (some overnights) to worksites/union halls to answer participant questions
Coordinate and conduct individual, small and large group meetings explaining benefits
Take ownership of participant benefit issues to ensure resolution
Communicate (verbal/written) with participants in English and Spanish
Support activities related to ongoing benefit documentation using MS Office suite of tools
Interact professionally & sensitively with individuals from diverse backgrounds & perspectives
Progress through a structured career development program
Who you are...
Service Minded. Provide superior customer service, every day
Educated. Bachelor's degree or equivalent combination of education and experience
Experienced: Previous experience in pensions, benefits and/or Human Resources preferred
Communication: Strong verbal/written communication; bilingual Spanish language skills required
Skilled: Exercise professional judgment, tact and discretion when dealing with sensitive matters
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
If hired, you can expect...
Hourly rate range of $32.12 - $43.46 per hour (dependent on experience and qualifications)
Excellent medical, dental (w/orthodontia), vision, Rx benefits, disability & life insurance
Optional benefits: health flex spending, dependent care assistance plans & pet insurance
Generous 401(k) plan with company base contribution & match
Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
Career development and growth opportunities
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at ****** to request accommodation.
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