Banking Consultant, Cooktown QLD Department: AR Branch Network
Division: Australia Retail
Location: Cooktown
About Us Build a rewarding career in an innovative, fast paced and collaborative environment. Be part of a team vital to transforming ANZ for the future. Use your passion and curiosity for people, and put them at the centre of everything you do. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital. You will deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for ANZ. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Role Type: Permanent
Role Location: 115 Charlotte Street, Cooktown QLD 4895 and other branches within the district
Work Hours: Part-time
Monday: 08:30 AM - 03:00 PM (30 minute break) = 6.00 hours
Tuesday: 09:00 AM - 02:00 PM = 5.00 hours
Wednesday: Not Rostered
Thursday: Not Rostered
Friday: 09:00 AM - 02:00 PM = 5.00 hours
Saturday: Not Rostered
Sunday: Not Rostered
Total Weekly Rostered Hours: 16.00 hours
What will your day look like? As a Banking Consultant, you will have the opportunity to:
Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.Actively participate in and support bank programs and initiatives.Take responsibility to 'know your customer' from a risk perspective.Ensure compliance with ANZ and branch policies and procedures.What will you bring? To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus - retail experience is an advantage.Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.Ability to multi-task and highly adaptable to change and ambiguity.Willingness to work in a collaborative team environment.Sound understanding of compliance.Excellent communication and interpersonal skills. You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 78761.
Job Posting End Date #J-18808-Ljbffr