– Customer Support ServicesBroaden your career with one of QLD's largest employersOpportunity to engage with diverse and new technologies Full time, continuing (permanent) opportunityBased at our vibrant campusAbout UQAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play.
As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world.
By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:26 weeks paid parental leave or 14 weeks paid primary caregiver leave17% superannuation contributions17.5% annual leave loadingAccess to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnightHealth and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyOn campus childcare optionsCheap parking (from just $5.75 a day)Salary packaging optionsAbout This Opportunity Join our team as an AV Technician, where you'll play a crucial role in providing exceptional technical assistance to our clients.
As a major link between our IT department and our valued clients, you'll ensure their satisfaction through effective communication and timely resolution of AV technical and troubleshooting support.
You'll handle Tier 1 and 2 audio-visual service functions for clients across the University and may also provide Tier 1 support for desktop equipment.
Key responsibilities will include: Adhere to UQ's Cyber Security Policy and implement cyber security procedures and standards.Offer technical support via phone/email/remote assistance for diagnosing and resolving hardware and software issues, escalating when necessary and providing on-site support when remote assistance isn't feasible.Provide high-quality Audio/Visual technical services including installation, operation, repair, and maintenance of audio and visual systems in lecture theatres.Prioritise customer service by employing courteous, helpful, and follow-through practices in managing service requests, incidents, and problems to ensure customer satisfaction.Maintain and update documentation as required, including work procedures, technical documentation, and client documentation, and utilise service management software to monitor tickets and maintain accurate job status information.This is a full-time (100%), continuing (permanent) position.At HEW level 5, the full-time equivalent base salary will be in the range $77,396 - $86,029, plus a generous super allowance of up to 17%.
The total FTE package will be up to $90,553 - $100,654 annually.
As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.About You Qualifications and training equivalent toan associate diploma in electrical/computer engineering; oran appropriate trade qualification; ora bachelor degree in IT or related field; oran equivalent combination of relevant experience and/or education/training.Current class C drivers' licence.Demonstrated skills in providing effective remote assistance and on-site support.Experience and skills in the maintenance and operation of AV equipment and associated hardware and audio systems.Demonstrated ability in soldering and cable termination techniques, and in systems and component level fault finding.Demonstrated effective interpersonal, oral, and written communication skills particularly in documenting processes and work instructions, and interpreting client requirements.Self-motivated and able to work effectively either alone or in a team environment.Demonstrated ability to work under pressure, prioritise tasks, meet deadlines, pay attention to detail, and maintain professionalism.Knowledge of PC and/or Macintosh operating systems and software and their operation in networked environments.Demonstrated ability to coordinate work with vendors to support warranty and/or ad-hoc repairs or requests.In addition, the following mandatory requirements apply:Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply.
Visa sponsorship is not available for this appointment.
Background Checks: All final applicants for this position may be asked to consent to a criminal record check.
Please note that people with criminal records are not automatically barred from applying for this position.
Each application will be considered on its merits. Questions?
For more information about this opportunity, please contact Mr David Dawson, Manager, IT Service Delivery via .
For application queries, please contact stating the job reference number (below) in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:Cover letter addressing the 'About You' section Resume Other Information At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on .
We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be , , , , or .
Accessibility requirements and/or adjustments can be directed to .If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity.
Please do NOT apply via the external job board.Applications close 10 July 2024 at 11.00pm AEST (Job Reference Number - R-40378).
