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Service department leadership role with extensive company and manufacturer training and supportGuaranteed base salary + superannuation, access to earn monthly commissions, company car and fuel cardAccess to career advancement opportunities and a range of employee benefitsAre you living locally and looking for that next opportunity to progress your career working for a leading automotive organisation where you can make a difference and be rewarded for your success? Come and explore the benefits of living in beautiful Northern Tasmania - widely known for the cleanest air in the world, picturesque scenery with pristine beaches and tranquil bushland, rich in history and affordable, family friendly living. OUR BUSINESS: Local Motor Group (LMG) is proud to represent and uphold the quality and reputation of several of the world's leading automotive brands. We are a customer-focused organisation, committed to providing an exceptional range of both new and quality pre-owned vehicle options, supported by an outstanding range of servicing and vehicle maintenance, parts and accessories, finance, insurance and warranty products and services. For more information about the Group, including our Dealership sites and the quality brands we represent, please visit www.localmotorgroup.com.au.
Our Launceston Mitsubishi service workshop (incorporating Jeep, BMW & GWM) is a large, modern and constantly busy service centre, well supported by both new guests to our dealership as well as our highly valued, loyal, repeat customers.
ABOUT THE ROLE: Due to continued, progressive and exciting growth and some recent team changes, we are looking for an enthusiastic, experienced and customer-focused Service Manager to join our dealership team as a senior leader. You will head up our Service Department and play a critical role in maximising customer satisfaction, workshop efficiency, productivity and employee engagement.
Prior experience as a Service Manager would be well regarded but not essential, as this role requires a leader who can take control and effectively lead a busy team. The perfect candidate for this role will ideally have prior experience within a large, major-franchise (or multi-franchise) service department.
KEY TASKS: This position will see the successful candidate utilising their well-developed leadership skills and strong service experience to oversee our busy Service Department, responsible for improving and maintaining a high level of productivity and efficiency, ensuring the department's viability and profitability with particular focus on customer satisfaction and retention.
The ideal individual will have a standout attitude and genuine passion for quality customer service and the automotive industry to:
Manage service department administration and reporting functionsEnsure continuous growth of profitability and efficiencies and monitor budget expenditureWork closely with the sales department to facilitate a seamless sales to service processAchieve above benchmark CSI results in line with manufacturer brand requirements, encouraging current and lapsed customers to return for repeat servicingEnsure service commitments on repairs and timings are metWork closely with parts to ensure timely supply of required parts and accessoriesMaintain a strong working relationship with key manufacturer personnelAchieve customer-satisfaction measures and warranty complianceAssist Service Advisors and Technicians to achieve labour sales and parts objectivesManage, lead, coach and support service department staff to continually develop their skills, product knowledge and capabilitiesABOUT YOU: Proven experience as a Service Manager or comparable roleDemonstrated strong leadership and team management experience including proven ability to work well with and lead a high-performance team in a busy service environmentExceptional interpersonal, communication and customer service skillsHigh level of computer literacy with experience in a range of Microsoft Office programsKnowledge/experience with a major Dealer Management System (DMS)Experience working with quality vehicle brandsA genuine commitment to providing exceptional customer service in a professional, friendly mannerAbility to work well under pressure, meet deadlines, respond to multiple stakeholder requests and effectively manage customer feedback to satisfactionImmaculate personal and professional presentationA Manual Driver's Licence and good driving record are essentialQualifications in the automotive/mechanical field or comparable skillsFranchise knowledge and/or multi-franchise brand experienceTO APPLY: If you value exceptional customer service and quality outcomes, have a passion for the automotive industry and a desire to work with one of the world's leading automotive brands, please apply now or contact our Launceston Mitsubishi Dealer Principal Floyd Croucher at ****** or on 0429 222 723 for further information and a confidential discussion about the role.
LMG is committed to 'Our Drive' values set and intentionally promotes the values of Connected, Progressive, Supportive and People-Focussed within the business.
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PLEASE NOTE: This position is available for immediate filling. Applications will be reviewed as received. Only those candidates who can demonstrate their suitability to the role will be shortlisted and contacted as to the status of their application.
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