About Us Aurora Energy's vision focuses on Tasmanians choosing us for their energy future. We have a passion for making a difference to the Tasmanian community and we are committed to a renewable energy future for our state. As your 100% Tasmanian energy retailer, Aurora Energy is focused on delivering a customer experience that exceeds expectations and we are proud to support our local communities. As our business continues to evolve, Aurora Energy's focus is on developing capability while leveraging technology and innovation to deliver our strategic objectives.
About the Role We are on the hunt for people who are interested in a contact centre role in our city call centre. If you have energy experience, contact centre, customer service or related experience, and are looking for a permanent full (37.5 hours per week) or part time (minimum 22.5 hours per week) opportunity on a rotating roster Monday – Friday between 8 – 6pm, we'd love you to apply.
You'll be the first point of contact and responsible for providing a high-quality experience to customers through inbound and outbound customer enquiries via phone. You'll be required to maintain accurate data in our customer management system and meet individual and team KPIs.
You'll be supported and required to attend full-time mandatory training as part of onboarding, along with a full-time embedding period in the office required after mandatory training.
About You You'll be customer-focused and have a positive way with customers, through a can-do attitude and strong communication skills. You'll have determination and a solution-focused mindset to match and promote the right products and services to meet our customer's evolving needs. You'll be tech-savvy with the ability to learn and have good attention to detail.
You'll have experience working in a contact centre or service-related environment while being supported with an intensive training program and ongoing support from experienced team leaders and specialist teams.
What's on Offer With a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmanians' energy future and make a strong contribution to the ongoing success of our business.
As an Employer of Choice, we work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers.
Our 'Better Fit' Program offers flexible working around office-based a minimum of three days a week and the remainder from home or office. Our offices feature collaborative spaces, quiet pods, sit/stand desks, and meeting rooms of all sizes—all fully integrated with the latest collaborative working technologies and amenities.
How to Apply If you're interested, we would love to hear from you. Please click 'I'm interested' or 'Apply', ensuring you attach a cover letter outlining how your skills and experience are aligned with this role, as well as an up-to-date resume. Applications will be assessed and considered as received, and should you meet the requirements, we will contact you to discuss next steps.
You will be required to satisfy a National Criminal History Police check as part of meeting the requirements of the role.
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