Receptionists (Administration & Office Support) Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.
Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients.
We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
We are looking for a customer service superstar to be a Clinic Co-Ordinator! If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.
This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience.
We are looking for a passionate and purpose-driven individual whose outstanding organisational and sales skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs.
With all this knowledge, skills and tools, you will apply tailored client-specific sales strategies ensuring they get the best possible solutions.
Key Responsibilities: Book and confirm appointments for clients with our online schedule tool Work with clients to determine their entitlement to government funding assistance and health fund rebates Follow up with existing clients to encourage renewal of the maintenance program Perform hearing screening checks (full training is provided) Provide administrative support for day-to-day clinic operations Minimum Requirements: Previous customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health Experience working with an older demographic, preferred Strong interpersonal communication skills and empathy for clients to support their hearing journey Higher School Certificate (HSC) or TAFE Qualification Have a current valid visa to work in Australia Permanent part-time: 9am - 5pm Monday to Wednesday More hours available covering nearby clinics Location: Audika Maribyrnong Benefits: Supportive hearing care team Professional development through clear career path and professional training My Rewards program – a program that offers discounts to more than 300 retailers and services across Australia Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life Employee Assistance Program Birthday and Christmas gifts #J-18808-Ljbffr