Job Description Job Overview: We are looking for a friendly, organized, and professional Receptionist to join our team.
The ideal candidate will have excellent communication skills and a strong ability to manage multiple tasks.
As a Receptionist, you will serve as the first point of contact for our clients and play a key role in ensuring smooth operations for both incoming and outgoing communications.
This includes managing phone inquiries, scheduling, and relaying information to our clinicians.
Job Description Handle Incoming Phone Inquiries : Answer incoming calls in a timely, professional, and friendly manner.
Provide information, answer questions, and direct calls to appropriate departments or personnel.
Phoning New Referrals : Use the New Enquiry Script to make outbound calls to new referrals, providing them with relevant information and scheduling appointments as needed.
Cancellation Eliminator & Rescheduling : Manage incoming calls and emails related to cancellations or rescheduling requests.
Strive to retain appointments when possible, offering alternative times and solutions.
Track and Manage Leads : Accurately track incoming leads and enter them into the Leads Sheet.
Monitor follow-up actions and ensure that all leads are addressed promptly.
Respond to Voice and SMS Messages : Address and respond to voice and SMS messages in a timely manner, ensuring that all inquiries are handled efficiently and effectively.
Manage Cliniq App Messages :Respond to messages received via the Cliniq app, including email, SMS, or phone call.
Ensure all messages are addressed in a professional and timely manner.
Relay Communication to Clinicians :Serve as a communication link between clients and clinicians.
Relay relevant information through Slack, Voxer, email, or other communication tools as needed.
General Reception Duties : Maintain a clean and organized reception area.
Greet visitors, clients, and staff with professionalism and a positive attitude.
Manage office supplies and perform other administrative tasks as required.
Requirements 2 years of relevant experience Excellent English and pronunciation Knowledge of the benefits of Exercise Physiology, Physiotherapy, Dietetics, Hydrotherapy Excellent organizational and time management skills.
Strong customer service skills, particularly the ability to work with young people, and their friends and family.
Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.
Advanced computer skills including word processing, spreadsheets and database applications.
Understanding of NDIS, Medicare, DVA, Private Health, WorkCover / Return to Work SA, Pre Employment Assessments, Drug and Alcohol Assessments Benefits Permanent Work-from-home setup Company-provided equipment Secondary WiFi Modem 21 Leave Credits 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Grab Voucher every month Birthday Gift Loyalty Gift Christmas Gift Work-Life Balance Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.