MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers.With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor.Cloud Technical Services Engineers are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you're passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.We are looking to speak to candidates who are based in Sydney for our hybrid working model.Why MongoDB is a fantastic place to work and build your careerBe a part of the company that's reinventing the database, focused on innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with talented people around the globeLearn, contribute, and make an impact on the product and communityResponsibilitiesAs an Associate Cloud Technical Services Engineer, you'll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist's terms for our customers, helping them understand, install, and use those applications well. You'll also troubleshoot technical problems with these products, and be an advocate for our users' needs, collaborating with the MongoDB product management and development teams on their behalf.MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Cloud TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.This is a full-time position based in our Sydney office.What we're looking forWe consider all candidates with an eye for those who are self-taught, curious, and multi-faceted. You'll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:Solid fundamentals in Linux, and networkingKnowledge of Amazon Web Services, or other major cloud providersAbility to diagnose and troubleshoot problems across a variety of environmentsPatience, empathy, and a genuine desire to help othersFluency in a foreign language, especially Spanish, Japanese, or MandarinIndustry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjectsFundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)Previous application support experienceTo drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.
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