Associate Sales Guest Relations Aus

Address Surfers Paradise 4217, Gold Coast, Queensland Description
Associate Sales Guest Relations AUS in Surfers Paradise at Marriott Vacations Worldwide
Job Description
Are you ready to grow your dream career while making others'dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
This is a maternity leave contract whereby youmeet and greet guests as they arrive for scheduled presentations or stop by the gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for presentations. Assign guests to proper Advisors and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. This role may assist in the childcare of children accompanying presentation guests.
CANDIDATE PROFILE
Preferred Education and Experience
High school completion or equivalent
Related work experience
Required Qualifications
Proficiency in reading and writing English (additional language required for certain positions)
Willing To:
Work in contact with the general public using strong communication and customerskills
Demonstrate openness to adapt to different cultural contexts based on location
Must be willing to be flexible across shifts as required by business needs
JOB SPECIFIC TASKS
Marketing and Sales
Enter and update data regarding presentations, site packages, and self-generated leads into computer software system.
Research, compile, retain, and/or communicate pertinent information/history to Advisors and/or Managers on a daily/weekly basis.
Review the details and scheduling of presentations or preview package to guests who do not have a presentation scheduled.
Promote awareness of brand image internally and externally.
Create, log and expedite premiums (gifts) for site marketing programs.
Gallery Operations
Set up, replenish and break down all hospitality items throughout the gallery in all locations.
Ensure that the kitchen preparation room is in order.
Ensure all common areas are neat and in order.
Oversee and ensure the safety of any children accompanying presentation guests in accordance with corporate guidelines.
Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.
Communicate to all marketing department associates tour wave availability.
Update tour manifest throughout the day.
Complete all Daily Checklists and report and turn into management at the end of shift.
Rewards and Gifts
Document the distribution of premiums (gifts) in computer software systems.
Distribute gifts to guests upon completion of presentation.
Maintain, update and balance premium gifting banks on a regular basis.
Maintain and update Preferred Merchant List.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Answer guest questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events).
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Attend meetings as required by Supervisors.
Computer Skills
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Other:
Perform all tasks in a timely manner ensuring all deadlines are met.
Perform other reasonable duty or function that may be assigned by management.
Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
Maintain an attitude and commitment to provide excellent service to all customers and associates.
Respond sensitively to the needs and feeling of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
Maintain computer systems knowledge (Microsoft Office and MVCI Marketing systems).
Maintain current computer systems knowledge as used by the company.
Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.
COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Sales
Product Promotion
Customer Loyalty
Analytical Skills
Learning
Computer Skills
Administration
Telephone Operations
Office Equipment
Typing
Filing
Record Retention
Communications
Listening and Comprehension
Telephone Etiquette Skills
Communication – verbal, electronic
English Language Proficiency (second language as required)
Applied Reading
Interpersonal Skills
Diversity Relations
Customer Service Orientation
Team Work
Interpersonal Skills
Personal Attributes
Integrity
Positive Demeanor
Initiative
Dependability
Stress Tolerance
Adaptability/Flexibility
Professional Demeanor
Property Knowledge
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Location: Surfers Paradise 4217, Gold Coast, Queensland View on map: Surfers Paradise 4217, Gold Coast, Queensland Melbourne, Melbourne, Victoria,, Melbourne #J-18808-Ljbffr