Role: Associate Registry OfficerClerk Grade: 3/4Employment Type: Temporary (3 years), Full-timeLocation: Principally office is based in Pyrmont, Sydney.
In-office presence is required three days a week, with some hybrid working arrangements.These roles sit within Births, Deaths and Marriages (BDM) the Operations & Service Delivery Directorate in the Civil Registration Services team.About the teamThe NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service.
The Registry was formed in 1856 to register life events in NSW accurately and securely for all time.
This includes the registration of births, deaths and marriages and official changes of name and sex.Your day-to-dayThis role processes incoming applications and registrations, and provides timely, accurate support to customers and stakeholders.To be successful in this role you will demonstrate:Ability to assess various incoming applications and registrations; identify whether legislative requirements are met, make appropriate recommendations and take the necessary action to progress the case in line with applicable legislation, policy and procedures.Ability to assess entries to be made into the Register of births, deaths, marriages and relationships, especially registrations of a more complex nature, for example, change of name and late birth registrations to ensure accurate and secure registration in line with Agency policy and procedures.Ability to review and evaluate legal documents from national and international sources; and verify statutory declarations and supporting evidence to ensure compliance with legislation and Registry policy.Ability to respond to enquiries and resolve issues from customers, external agencies and stakeholders in relation to the Registry's products, services and legislative requirements, including receiving, processing and registering applications for various life events to ensure high quality service delivery.Ability to provide high-quality information and assistance to clients and stakeholders via telephone, face-to-face, email and other forms of communication to ensure a positive customer experience.To ApplyPlease submit your resume (5 pages max) and cover letter (2 pages max) outlining your suitability for the role.Salary Grade 3/4, with the base salary for this role starting at $82,193 base plus superannuation.Click Here to access the Role Description.For enquiries relating to recruitment please contact Jyostna Channamadhvuni via ****** the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Wednesday, 22 January 2025 @ 9.59 amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ****** or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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