Assistant Project Officer (Family History)Clerk Grade: 5/6 Employment Type: Ongoing/Permanent, Full-time Location: Principally office based in Pyrmont, Sydney (three days a week) with some hybrid working arrangements.This role sits within the Research and Vulnerable Communities team in Operations and Service Delivery within the NSW Registry of Births, Deaths and Marriages (BDM).
About the Registry The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service.
The Registry was formed in 1856 to register life events in NSW accurately and securely for all time.
This includes the registration of births, deaths and marriages and official changes of name and sex.
About the Registry's family history records The Registry holds more than 20 million births, deaths and marriages records going back to 1788.
We provide a free online search function and process applications for copies of original records and transcriptions of early church records.
A request for a registry search is also available if a customer needs help.
The responsibilities for this role:
Prepare and maintain reports and engaging presentations on customer application volumes, trends and insights.
Undertake research and analysis and contribute to the preparation of project briefs to support informed decision making and planning.
Assist with investigation, identification and resolution of service issues in response to customer feedback.
Establish and maintain relationships with key internal and external stakeholders.
Become a subject matter expert in family history and produce internal and public information that is clear, consistent and current.
Provide support for project work, plans, milestones and deliverables to ensure time, cost and quality indicators are in line with approved project plans.
About you:
We are seeking a motivated and committed individual who can support and uplift the Registry's family history service with:
A strong client focus and commitment to quality customer service.
Strong written and verbal communication and interpersonal skills.
A growth mindset, and commitment to continuous learning and personal development.
The ability to work in a small dynamic team environment.
A keen interest in family history and genealogy research.
What we need from you:Clearly detail your skills and experience as relevant to this role with:An up-to-date CV of no more than 3 pagesA brief cover letter (1 page preferred)
Salary Grade 5/6, with the base salary for this role starting at 93,295 base plus superannuation.
Closing Date: 24th September 2024, Tuesday (9:59 am)
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
For more information, please visit:
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