Assistant Product Manager, Cards Fulfilment ModernisationCommonwealth Bank of Australia, Sydney, Australia
We've transformed our ways of working to take our customer obsession to the next level. Together we're delivering outstanding customer experiences, and having a lot of fun along the way!
This role is within the Credit Cards Verification and Fulfilment - The squad is responsible for reducing turnaround time using automation, AI and tech to enhance the customer experience and get credit cards in wallet sooner. We focus on building awesome experiences for customers who are acquiring a CBA credit card, we want their origination experience to be the best in the market!
Do work that matters:This Assistant Product Manager role is an amazing opportunity to grow and evolve in your product journey. You will play a critical role in the team supporting the Origination Modernisation program including Credit Limit Increase Modernisation, coordinating requirements across stakeholders and supporting change management and delivery to our frontline and operational teams. You will get the opportunity to work with multiple squads within the team, to ensure you develop a breadth of knowledge across acquisition and fulfilment.
More specifically you will:Monitor and report on the product marketplace, trends and direct competitors to prepare recommendations for product enhancements and/or new features.Analyse customer breakpoints, Voice of Customer feedback and opportunities for improvement, to support the development and refinement of customer experience.Support the completion of customer and business impact analysis to support change, product and process development and uplift.Analyse and prepare reports on key product performance drivers impacting the product including financial, business and customer experience metrics.Draft and co-ordinate internal communications and training materials to uplift product knowledge and capability.Identifying and implementing process improvement opportunities.Support the Product Managers in delivering strategic initiatives.Execute key controls within the squad to manage and mitigate risk.We want to hear from you if you have:Previous work experience in Retail Banking is preferable.Exceptional communication, influencing and stakeholder management skills.Highly customer focused.Strong problem solving capabilities, including the ability to investigate autonomously.An ability to balance strategic objectives, risk, customer and business outcomes.Strong risk mindset.Tertiary qualification in a business or related field preferred.If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what's right in every situation.
Advertising End Date: 20/10/2024
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