Job Description - Assistant Night Manager (HOT0B2V7)
Job Number:Assistant Night Manager (HOT0B2V7)
Work Locations:Hilton Sydney
488 George Street
Sydney 2000
An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing? As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standardsAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementServe as a point of contact for regular and important GuestsMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Night Manager and other senior managers in their absence, taking full responsibility of the hotelAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to team / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct Health and Safety Checks and Night WalksMaintain a good status awareness of all hotel areasWhat are we looking for? Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel, leisure or retail sectorCompetent level of IT proficiencyExcellent leadership and management skillsCommitment to delivering a high level of customer serviceAbility to work under pressurePositive attitude and good communication skillsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in the hotel industryPrevious experience with Front Office Management SystemsPrevious experience with cash handlingWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:
Competitive compensation packageA laundered uniform provided to youFree team member meals served fresh daily100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the worldFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiencesFlexibility so you can Thrive and make space for what matters mostSchedule:Full-time
Brand: Hilton Hotels & Resorts
Job:Guest Services, Operations, and Front Office
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