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Department: DSI Property / Health
Division: Australia Commercial
Location: Gold Coast
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As an Assistant Manager your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance. They are primarily responsible for supporting Relationship Manager in growing new and existing customer revenue by conducting financial analysis and credit strategy recommendations for designated customer groups.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Location: Gold Coast QLD
Role Type: Permanent, Full Time
What will your day look like? To grow and be successful in the role, you will ideally bring the following:
Maintaining a well-managed portfolio compliant with all relevant policies and procedures
Maintaining control of workflows across all compliance and customer fulfilment process
Acting in the best interest of the customer and apply a customer-centric approach
Proactively developing and maintaining a detailed understanding of customer business and financial needs
Providing solution towards account maintenance and simple customer requests
Supporting the Relationship Manager with management of a portfolio of SME customers
Collaborating with Product Partners and other stakeholders to fulfil customers' needs
Engaging specialist teams when required
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
• Great financial literacy, analytical skills, commercial and business acumen,
• Strong analytical ability to assess and interpret implications of financial trends,
• Prior experience in developing strong relationships in a customer delivery/ customer experience role,
• Sound understanding of the structuring of security arrangements,
• Experience in the banking industry is an advantage, but not a requirement, and
• Preferably possesses an accounting or finance degree or equivalent, though not a strict requirement.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 68309 .
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