As a valued member of the team, you will enjoy:Complimentary employee mealsTraining and development opportunitiesLaundered uniformsComplimentary and discount accommodation at Hyatt properties worldwideDiscounted Gym Membership at our ClubhouseAbout the RoleHyatt Hotel Canberra is seeking a motivated, passionate and experienced leader who will guide, inspire, and coach our front office team, creating memorable guest experiences and achieving and maintaining the highest levels of guest service.Responsibilities:Welcome guests and foster customer loyalty.Review arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.Handle any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.Assume responsibility for all activities in the Hotel in the absence of more senior personnel.Be fully aware of all activities within the Hotel on a day-to-day basis.Coach and counsel employees to reflect Hyatt service standards and procedures.Integrate and train employees, providing support for skills development.Oversee and supervise guest arrivals and departures with the front office agents.Ensure all operations and cash handling are done per policies and procedures.To be successful in this role you will need:Excellent leadership and associate relation skills with the ability to train, coach, and counsel.Ability to work well under pressure in a fast-paced environment.Experience in hotel operations management is highly regarded.Must be able to work a flexible schedule, including weekends and holidays.Knowledge of Opera is desirable.A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.If you are looking for a fulfilling career, please apply through www.hyatt.jobs.
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