Assistant Manager, Front Office (Full Time) | InterContinental Sanctuary Cove ResortHotel Brand: InterContinentalLocation: Australia, Queensland, Sanctuary CoveHotel: Sanctuary Cove Resort (BNEQL), Manor Circle, 4212IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Everyone!As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.Your Day to DayAs Assistant Manager, Front Office, you will be one of the key leaders of our Resort, driving our Inspire Incredible Service Culture and overseeing all aspects of resort operations. We want to make our guests' experiences truly memorable from the very first moment they set foot in our resort and in this role, you play an integral part in making this happen!You will be responsible for the overall operation of the business where senior leadership and the Resort is not present. Your day to day will involve:Coaching and development of team around systems, service delivery, brand and standardsGuest service and problem resolutionDriving financial and soft targets and metricsManaging the productivity and performance of the team, including payroll and leaveSeeking, monitoring and assessing guest feedback and putting into place detailed action plans focused on enhancing the guest journeyEnsuring a safe and secure environment for guests and colleaguesDriving colleague engagement and brand pride across the Rooms DivisionWhat we need from you:Great communication and customer service skillsStrive for excellence in an eager and motivated mannerPossess the ability to work under pressureDemonstrate exceptional problem solving capabilityAbility to think outside the box to ensure exceptional guest service & deliveryA High School diploma / qualification. College and university degree would be a bonusAt least three years' experience in an upscale hotel / equivalent environment as a Duty Manager or related disciplineFluent English and local language are essential, any additional languages would be greatYou must also hold the appropriate work rights to work within Australia and be flexible to work weekends and evenings as required.What we offerJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:Salary of $73,347.50, plus Superannuation on a permanent full-time contract with rostered hours of 38 hours per week plus reasonable additional overtime.Paid birthday leaveHotel perks like accommodation and food & beverage discountsEnhanced parental leaveProactive health days and flexible work options.Your career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHG.Access to our discount retail platform that makes your pay go even further
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