About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks, Fraser Street in Hervey Bay is located a short stroll to the ocean. This subtropical 8 acre property offers Deluxe safari tents, a range of deluxe and superior cabins, powered and ensuite caravan sites. The great facilities on offer ensure this property is busy throughout the year with many guests returning on a regular basis.About the RoleThis role offers a unique opportunity to join a dynamic team, ensure exceptional guest experiences, and contribute to the success of our growing business.Your responsibilities will include but are not limited to:Assist in day-to-day operations of the property, including attending to after hours call outsFront office operations including guest check in/out, reservations and account reconciliationProvide an exceptional guest experience, responding promptly to guest enquiriesSupport and motivate the team, fostering a positive work environmentEnsure compliance with health, safety requirements, maintaining a safe and secure environment for guests and staffAssist in marketing efforts to attract new guests and promote the park's amenities and services.Build positive relationships with guests and local communitiesSkills & ExperienceWe are looking foran individualwho can contribute to the smooth running of the park and who hasthe ability to lead park operations in the Manager's absence.Demonstrated skills and experience in hospitality/accommodation managementExperience in team leadership, training and developmentStrong computer skills with experience with RMSor similar reservations systemsExcellent communication and interpersonal skills, with a customer-centric approachA flexible attitude to work, and work hours (including weekends and after hours)Genuine passion for delivering exceptional Guest experienceBenefits for youCompetitive salary, super, accommodation, and utilities includedQuarterly and annual bonusesProfessional growth opportunitiesDiscounts on accommodation at over 300 G'Day holiday parksService recognition awardsEmployee Assistance ProgramHow to ApplyDiscover what matters - APPLY NOW! Please have your cover letter and resume together in one file ready to upload.Before receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records. Additionally, a valid Working with Children's Check specific to your state is required.This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
#J-18808-Ljbffr
