Job Description - Assistant Food & Beverage Service Manager (HOT0B6IE)
Job Number:Assistant Food & Beverage Service Manager (HOT0B6IE)
Work LocationsHilton Cairns 34 Esplanade PO Box 1114 Cairns 4870
The Assistant Food & Beverage Service Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.
What will I be doing? As the Assistant Food & Beverage Service Manager, you will be responsible for performing the following tasks to the highest standards:
Reporting to F&B Service Manager directly to assist department performance.Ensure that all food and beverage outlet and conference and banqueting events are managed in line with key service standards and specified profit margins.Ensure that each outlet is managed by a management team who are accountable for profitability and service standards.Coordinate the formulation of the annual operating budget.Provide accurate and realistic forecasts and updates on anticipated changes in the business.Ensure supplier liaison with the Purchasing Officer for maximum support.Monitor all costs and recommend measures to control them.Ensure that the department operational budget is strictly adhered to.Ensure that all outlets and banquets are managed efficiently according to established standards.Monitor productivity levels and take corrective action if necessary.Monitor and control vacation planning and minimize overtime.Ensure minimum operating standards are adhered to.Maintain and amend SOPs in line with company brand standards.Work with Outlet Managers/Supervisors to take corrective action where necessary.Handle all guest complaints, requests, and inquiries.Take personal responsibility for maintaining and revising the policies and procedures manual.Establish rapport with guests and maintain good customer relationships.Coordinate the formulation of the annual marketing plan.Ensure that all Food & Beverage forms and reports are completed professionally.Conduct monthly departmental meetings and daily operations briefings.Maintain good working relationships with colleagues and departments.Train and develop Outlet Managers/Supervisors.Conduct annual PDR for direct reports.Ensure all team members report for duty punctually and correctly dressed.Have a complete understanding of and adhere to the hotel's Fire, Hygiene, Health and Safety policies.Be a key person in driving the hotel's Food Safety Management System.Ensure compliance in all aspects of Health and Safety.Assist in building an efficient team by taking an active interest in their welfare and development.Ensure courteous and professional service at all times.Carry out bi-yearly inventory of operating equipment.Adhere to the hotel's security and emergency policies.Carry out any other reasonable duties assigned.What are we looking for? To successfully fill this role, you should maintain the attitudes, behaviours, skills, and values that follow:
5-8 years as Outlet Manager in a 4/5-star category hotel or high-standard restaurants.Good command of English, both verbal and written.Working knowledge of mathematics.Familiarity with computer systems.Relevant knowledge of food and beverage.Motivated and committed, with a willingness to learn.Flexible and responsive to changing requirements.Strong leadership, people management, and training skills.Guest-oriented, able to build and exceed service standards.Thorough knowledge of food and beverage operations.Strong interpersonal skills and attention to detail.Able to communicate effectively with guests and employees.Able to work under pressure and deal with stressful situations.Able to walk, stand, and/or bend continuously.What will it be like to work for Hilton? Hilton is the leading global hospitality company, dedicated to providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
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